Summary
Overview
Work History
Education
Skills
Timeline
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Tekelia White

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Enrollment Representative I

Humana
Louisville, KY
09.2023 - 01.2024
  • Completed day-to-day duties accurately and efficiently.
  • Handled new enrollments by entering customers' data and reviewing information.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Key enrollment data from actual application into Humana enrollment systems (HodMod4 and Marx) Review applications to determine members eligibility using company job aides for Medicare enrollment guidelines and regulations when make decisions for Medicare application approvals for members with minimal supervision.

Medical Eligibility Specialist II

Texas Health and Human Services
Houston, TX
09.2019 - 08.2023
  • Adjusted to changing policies, procedures, and updates for Texas Government programs
  • Established databases to track, analyze and automate Nursing home and Disabled client benefits using TIER and Texas State Portal databases
  • Reviewed applications for different aid program eligibility and determined which qualification criteria for individuals
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conducted outreach programs and promoted new programs to communities and prospective clients.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2018

Some College (No Degree) - Medical Office Specialist

Texas School of Business
Houston, TX

Skills

  • Critical Thinking
  • Complaint Resolution
  • Attention to Detail
  • Computer Literacy
  • Medical Terminology
  • Technical Support
  • Enrollment
  • HIPAA Compliance
  • Communication
  • Adaptability
  • Time Management
  • Case Management
  • Data Entry(35wpm)
  • Microsoft Office Applications
  • Exceptional Customer Service
  • Scripted Responses
  • Solution Development
  • Salesforce
  • CRM Software
  • Documentation Review
  • Customer Billing
  • Insurance Claim Regulations
  • Insurance Coverage Verification

Timeline

Enrollment Representative I

Humana
09.2023 - 01.2024

Medical Eligibility Specialist II

Texas Health and Human Services
09.2019 - 08.2023

High School Diploma -

Penn Foster Career School

Some College (No Degree) - Medical Office Specialist

Texas School of Business

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Tekelia White