TEKERRIE TALMADGE
Griffin,GA
Summary
Customer service professional with extensive experience in managing complex customer inquiries and enhancing satisfaction. Leverages proficiency in CRM and ERP systems to streamline processes and support team collaboration, ensuring improved customer experiences.
Overview
9
9
years of professional experience
Work History
Flooring Specialist
The Home Depot
02.2022 - Current
- Increased sales through product knowledge and customer satisfaction skills.
- Educated customers on product specifications and installation timelines to ensure informed purchase decisions.
- Finalize flooring purchases via the call center by reviewing product selections and installation requirements with customers.
- Contributed to company growth by finalizing sales and streamlining workload.
- Update customer orders in the system to reflect product changes and delivery preferences.
- Navigate CRM and order management tools to resolve customer inquiries and update account details.
- Maintain absolute discretion when handling sensitive customer and company information.
- Kept current on new job functions and company updates to enhance performance. on all new job functions and company news.
Social Media Content Creator – Contractor
Full Sail University
01.2023 - 01.2024
- Created social media content for Full Sail University Alumni network, researching audience engagement strategies to drive post interactions and community participation.
- Facilitated discussions to enhance community engagement on alumni network, promoting increased activity and participation.
- Created career-transition content for recent and veteran alumni, including resume tips, portfolio showcases, and industry networking strategies to support career advancement.
- Designed visual assets in Adobe Creative Suite and Canva for alumni posts, optimizing graphics for Instagram, LinkedIn, and Facebook formats.
- Curated industry news and trend reports across Full Sail degree programs, keeping alumni informed of career-relevant developments.
- Analyzed social media platforms and career-focused channels for inspiration, informing content updates better serve alumni.
Email Response Team (ERT)
Williams-Sonoma, Inc.
01.2021 - 02.2021
- Helped resolve customer concerns with product quality, delivery delays, and order tracking through email, improving customer experience.
- Provided accurate, detailed email replies that supported high customer satisfaction.
- Calmed frustrated customers by using patient, solution-focused email communication.
- Shared clear order status updates to help customers understand merchandise progress through fulfillment.
- Handled emails and phone calls quickly to support smoother day-to-day operations.
- Supported customer care across sister brands through email communication.
- Completed assigned tasks on time to keep operations and tracking metrics on schedule.
Project Representative
A Customer's Point of View, Inc.
01.2018 - 01.2021
- Coordinated asset transfers, lender requests, and audit inquiries across internal teams and external stakeholders.
- Fostered strong relationships with team members and customers to achieve business targets.
- Achieved elevated levels of customer satisfaction by tracking and resolving issues with effective solutions.
- Implemented cost-effective plans and introduced customer-centric advertising workflows, resulting in improved profit margins for ad delivery initiative(s).
- Increased operational efficiency, improved employee productivity, and subsequently decreased labor costs by developing best practices.
- Analyzed customer feedback surveys to surface service improvement opportunities and inform operational priorities.
- Ensured continuous process improvement by generating and reviewing comprehensive reports.
- Developed team capabilities in company policies and procedures through training and support.
- Produced customer-facing content for social media, forums, and website to attract new clients and enhance contractor recruitment efforts.
Education
Certificate - Media Strategy
Full Sail University
Winter Park, FL02-2022
High School Diploma -
Pike County High School
Zebulon, GA05-2012
Skills
Personal Information
Title: Customer Service Specialist
PROJECTS
- New Media Tools, Designed multi-platform brand identity (logo, print collateral, video assets, audio elements) using Adobe Creative Suite for a local nonprofit's rebrand — assets used across their website, Instagram, and event materials.
- Digital Video and Audio Production, Produced 8 social media videos end-to-end for a personal brand channel: concept development, scriptwriting, storyboarding, sound design, and editing — videos averaged 1,200 views and 6% engagement rate on Instagram.
- Aesthetics and Theory of Communications, Prepared a branding style guide using the principles of color theory and typography.
- Media Communications and Technologies, Researched and located copyright-free photos and audio and incorporated them into the creation of media-based presentations.
Timeline
Social Media Content Creator – Contractor
Full Sail University
01.2023 - 01.2024
Flooring Specialist
The Home Depot
02.2022 - Current
Email Response Team (ERT)
Williams-Sonoma, Inc.
01.2021 - 02.2021
Project Representative
A Customer's Point of View, Inc.
01.2018 - 01.2021
Certificate - Media Strategy
Full Sail University
High School Diploma -
Pike County High School