Tekeshia Sanders-Morgan
Fort Worth,TX
Summary
Seeking the position of healthcare administration-related roles where I can bring into use my extensive knowledge, skills, and experience.
Results-driven Operations Manager known for exceptional ability to oversee operations, ensuring high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer service management. Excel at communication, problem-solving, and adaptability, bringing a forward-thinking approach to achieving business goals and enhancing operational efficiency.
Overview
20
20
years of professional experience
Work History
Operations Manager
Caremore Health
Fort Worth, TX
11.2023 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Manage, hire, train, schedule and evaluate staff to maintain a competent team.
- Manage Care Center budget and finance.
- Ensure Care Center complies with state and federal healthcare regulations.
- Monitor and record time sheets ensuring accurate tracking of work hours.
- Managed staff schedules to maintain adequate coverage and support patient needs.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with team leaders on quality audits.
Lead Medical Assistant
Centrum Health
Arlington, TX
12.2021 - 12.2023
- Work with providers and members of the healthcare team in coordinating and implementing plans for patient care.
- Triage patients, schedule appts, answer phones.
- Check labs daily for critical labs and results, train new hires.
- Check and maintain inventory of supplies, assist with breaks to make sure all areas are covered.
- Referrals, ensure orderliness and cleanliness of examination rooms.
- Adhere to relevant health and safety standards while working, ensuring all Medical Assistants follow health and safety standards while working as well.
Client Service Manager
MGA Homecare
Arlington, TX
01.2023 - 10.2023
- Maintain current clients and growing customer base.
- Provide effective communication platforms for clients and staff.
- Develop strategies for improving client services.
- Create and maintain schedules for the nursing team.
Phlebotomist
Laboratory Corporation of America
Baton Rouge, LA
07.2019 - 12.2021
- Perform blood draws and/or vein punctures.
- Review and obtain lab results.
- Data entry.
Phlebotomist/Medical Assistant
Ochsner Health System
Baton Rouge, LA
06.2016 - 08.2019
- Arrange daily activities on urgency of request for fluid samples.
- Identify patients and their personal information.
- Ensure quality and quantity of sample.
- Adhere to relevant health and safety standards while working.
- Maintain inventory of supplies.
Phlebotomist
Clinical Pathology Laboratories
Alexandria, LA
11.2014 - 04.2016
- Perform blood draws and/or vein punctures.
- Review and obtain lab results, data entry.
Phlebotomist/Medical Assistant
Rapides Primary Healthcare
Alexandria, LA
02.2013 - 11.2014
- Obtain blood samples, check patient vitals, and check labs daily for critical labs.
- Triage patients, schedule appointments, answer phones, file and pull charts, and data entry.
Phlebotomist/Medical Assistant
Biomat USA
Baton Rouge, LA
08.2005 - 11.2012
- Screen customers to ensure proper medical information on file.
- Take blood samples and transport to lab, Schedule appointments.
Education
Associate of Science - Healthcare Administration
Herzing University
New Orleans, LACertified Medical Assistant -
Camelot College
Baton Rouge, LASkills
- Organized
- Detail-oriented
- Dedicated
- Task completion
- Budget management
- EHR systems
- Medical terminology
- Client communication
- Patient triage
- Appointment coordination
- Inventory management
- Conflict resolution
- Effective communication
- Time management
- Operations oversight
- Team supervision
- Operations management
- Training coordination
- Staff development
- Communication
- Process improvement
Timeline
Operations Manager
Caremore Health
11.2023 - Current
Client Service Manager
MGA Homecare
01.2023 - 10.2023
Lead Medical Assistant
Centrum Health
12.2021 - 12.2023
Phlebotomist
Laboratory Corporation of America
07.2019 - 12.2021
Phlebotomist/Medical Assistant
Ochsner Health System
06.2016 - 08.2019
Phlebotomist
Clinical Pathology Laboratories
11.2014 - 04.2016
Phlebotomist/Medical Assistant
Rapides Primary Healthcare
02.2013 - 11.2014
Phlebotomist/Medical Assistant
Biomat USA
08.2005 - 11.2012
Associate of Science - Healthcare Administration
Herzing University
Certified Medical Assistant -
Camelot College