Lashajuan Hedge

• Streamlined operational workflows to enhance efficiency and reduce turnaround time.
• Coordinated scheduling and resource allocation for optimal staff utilization.
• Implemented training programs to improve employee onboarding and performance.
• Developed standard operating procedures to ensure compliance with safety regulations.
• Managed and led a team of 100+ employees across daily operations
• Planned and executed events to drive sales and guest traffic
• Oversaw labor budgets and cost-control initiatives
• Led social media strategy and street team promotions
• Managed weekly food ordering and coordinated garbage and oil pickups
• Handled customer relations, resolving issues and ensuring guest satisfaction
• Oversaw maintenance and readiness of all park attractions

• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
• Mentored over 15 new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
• Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
• Boosted sales over 10% through effective merchandising strategies and creating events to bring in more customers.

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Checked and tested foods to verify quality and temperature.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

• Immediately addressed problems with customers to promote quick and successful resolution.
• Processed payments for credit and debit cards and returned the proper change for cash transactions.
• Managed over 50 customer calls per day.
• Coached the team on effective upselling and cross-selling methods.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

The CASA Academy Summer Bridge Program is designed to ease the transition from high school to college for students whose academic profile and performance suggest the need for early intervention to improve their potential for success in college.

• Completed on-time deliveries by choosing the best and most efficient routes.
• Communicated customer complaints, requests and feedback to company management.
• Kept the warehouse and associated outside areas neat and clean at all times.
• Submitted receipts and money received from deliveries at the end of each shift.