Tekhara Wright
Ellenwood,GA
Summary
Customer Experience Specialist skilled in communication and issue resolution. Expertise in coordinating appointments and managing client interactions to uphold service standards. Background in client relationship management and appointment scheduling enhances customer experiences and streamlines processes.
Overview
8
8
years of professional experience
Work History
Care Experience Specialist
Cinqcare
Atlanta, Georgia
02.2026 - Current
- Assisted customers in navigating Cinqcare's services and solutions effectively.
- Coordinated scheduling and appointments to meet diverse client needs efficiently.
- Managed customer inquiries, delivering timely responses across multiple channels to enhance customer satisfaction.
- Maintained accurate records of client interactions and service requests.
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Resolved complex concerns, ensuring alignment with business requirements while addressing customer needs effectively.
Warehouse Associate
Stitchfix
Lithia Springs, Georgia
12.2024 - 12.2025
- Operated warehouse equipment to streamline inventory movement and organization.
- Maintained a clean and safe work environment following safety protocols.
- Collaborated with team members to achieve daily production goals and meet deadlines.
- Conducted regular inventory counts and reported discrepancies to management.
- Trained new associates on warehouse procedures and safety practices to ensure compliance and operational efficiency.
Customer Care Representative
Vitamin Shoppe
Austell, Georgia
06.2024 - 11.2024
- Guided customers in selecting dietary supplements and vitamins to meet health needs.
- Addressed inquiries through phone and email channels, ensuring timely and accurate responses.
- Processed customer orders and returns using internal software systems.
- Educated customers on product benefits and usage recommendations.
- Resolved customer complaints and issues with empathy, fostering positive customer relationships.
- Maintained knowledge of current promotions and new products available.
Customer Sales Representative
Build A Bear Workshop Inc
Douglasville, Georgia
10.2023 - 04.2024
- Guided customers in selecting personalized stuffed animals and accessories, enhancing their shopping experience.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction and retention.
- Collaborated with team members to create engaging in-store experiences.
- Processed transactions accurately using point-of-sale systems.
- Trained new staff on customer service protocols and product knowledge.
- Provided detailed information on product features, availability, and pricing, facilitating informed purchasing decisions.
Support Staff Member
Vail Ski Resort
Vail, CO
11.2018 - 04.2020
- Engaged with guests to enhance experience through friendly interactions and personalized support.
- Assisted guests with inquiries and provided information about resort amenities.
- Collaborated with team members to maintain cleanliness and organization in common areas.
- Supported ski instructors by preparing equipment and ensuring safety protocols were followed.
- Maintained equipment through routine checks and prompt reporting of maintenance needs to ensure safety and reliability.
- Developed streamlined processes to enhance customer service efficiency and responsiveness.
Education
Associate of Applied Science - Medical Office Management
WestWood College
Morrow, GA12-2015
High School Diploma -
Morrow High School
Peachtree City, GA05-2010
Skills
- Health care logistics
- Customer service
- Appointment scheduling
- Issue resolution
- Client relationship management
- Compliance knowledge
- Record keeping
- Attention to detail
- Effective communication
- Interpersonal skills
- Adaptability
- Customer presentations
Timeline
Care Experience Specialist
Cinqcare
02.2026 - Current
Warehouse Associate
Stitchfix
12.2024 - 12.2025
Customer Care Representative
Vitamin Shoppe
06.2024 - 11.2024
Customer Sales Representative
Build A Bear Workshop Inc
10.2023 - 04.2024
Support Staff Member
Vail Ski Resort
11.2018 - 04.2020
Associate of Applied Science - Medical Office Management
WestWood College
High School Diploma -
Morrow High School