ANGELICA JENKINS
Jacksonville,FL
Summary
I create all my own branding, sites, and manage my own booking site. I am continuously focused on providing exceptional service for my customers. Additionally, I use my creativity to create unique designs for my clients based on their input. I am constantly improving my skillset in branding, business management, and customer experience. As a young professional, my knowledge helps reach young professionals through customer engagement. My skills are applicable in the field of customer engagement and satisfaction in other fields.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Care Provider
R&R Loving Hands, Inc.
10.2024 - Current
- Direct Care Providers are responsible for the care of individuals with developmental disabilities
- As a care provider, you will help others lead a meaningful life and become as independent as possible
- These services are provided in the group home setting and in the community
- Some of the responsibilities include:
- Companionship
- Personal Care/ Hygiene
- Mentorship
- Transfer Assistance
- Meal Planning & Preparation
- Housekeeping
Owner
ItsAngelicaChristina Nails
01.2020 - Current
- Engages with customers in a unique experience with a creative flair to nail creations
- Creates unique business strategies through social media booking site which states policies on cancellations, rescheduling, deposits and more to ensure great customers
- Manages facilities, marketing, branding, inventory, and all other back-office functions
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Hospital Runner
St. Vincent’s Medical Center/ Labcorp
06.2024 - 08.2024
- Responsible for assisting in the day-to-day operations of a business
- Responsible for completing tasks such as running errands, relaying/delivering messages and material to and from departments, organize and transporting documents, data entry, and performing basic office duties
- Work directly with the Lab Techs staff to promptly pick-up and deliver results from the Lab test
- Improved delivery efficiency by adhering to planned routes.
- Completed delivery tasks to maintain high customer satisfaction levels.
- Enhanced route planning for improved delivery timeframes.
Behavioral Health Assistant
MHRC
11.2023 - 05.2024
- Monitors behaviors and documents observed behaviors as indicated in the patient record
- Provides ongoing attention and interaction with patients in order to establish supportive relationships, learn patient concerns and goals, and work to assist patients in achieving successful outcomes
- Assists patients with personal hygiene and activities of daily living skills (ADLs) in accordance with age, cultural consideration, and level of functioning based on current acuity and diagnosis
- Ensures implementation of the daily schedule that meets patients’ needs and interests
- Performs safety checks at a minimum of15-minute intervals on patients in accordance with policy and procedure or as directed by the supervisor
- Supervises patients during fresh air breaks and visitation periods
- Remains knowledgeable of admission/discharge status, patient level and privileges/restrictions, special information, treatment plan, and unusual events
- Performs and documents vital signs on patients, under the direct supervision of a Registered Nurse
Residential Counselor
Daniel Memorial
02.2023 - 05.2023
- Ensured that all medications administered are accurate, given in the prescribed time, and documented appropriately
- Related with clients, parents, peers and the general public in a respectful and professional manner in person and phone interaction
- Coached recreational activities to role model and encourage client participation
- Implements effectively cottage activities of daily living to include wake up and bedtime routine, mealtime, maintains a clean, inviting, safe and orderly environment
cKids Teen Leader
Celebration Church
01.2015 - 12.2020
- Planning and organizing community service projects
- Providing leadership training to youth members, including teaching conflict resolution skills, communication techniques, and teamwork skills
- Developing and maintaining relationships with local businesses and community organizers who can provide support to the program
- Teaching classes in subjects such as health education, conflict resolution, leadership skills, peer interaction skills
- Promotes inclusion and acceptance for all children especially for one’s whom may have experienced bullying and or be shy
Education
Associates of Arts -
Florida State College At Jacksonville
Jacksonville, FL01.2025
Skills
- Clerical experience
- Intake Experience
- Behavioral Health
- Social Networking Sites
- Developmental Disabilities Experience
- Branding
- Microsoft Excel
- Medical records
- Organizational management
- Business Development
- Medical Records
- Microsoft Word
- Sales
- Medication Administration (1 year)
- Time management
- Business Management
- Medical documentation
- Vital Signs
- Behavior Management
- Communication skill
- Mental health counseling
- Inventory Control
- Nail Care
- B2B
- Cash handling
- Patient Care
Certification
- Nail Technician License
- BLS Certification
- CPI Certification
- First Aid Certification
- CPR Certification
Timeline
Direct Care Provider
R&R Loving Hands, Inc.
10.2024 - Current
Hospital Runner
St. Vincent’s Medical Center/ Labcorp
06.2024 - 08.2024
Behavioral Health Assistant
MHRC
11.2023 - 05.2024
Residential Counselor
Daniel Memorial
02.2023 - 05.2023
Owner
ItsAngelicaChristina Nails
01.2020 - Current
cKids Teen Leader
Celebration Church
01.2015 - 12.2020
Associates of Arts -
Florida State College At Jacksonville