Tekia Howard
Harvey,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Manager
Google, LLC.
Chicago, IL
09.2022 - Current
- Spearheaded the creation and maintenance of the ChromeOS Internal Demo Program, making over 90 Chromebooks available to ~70 sales representatives on the Google For Education team
- Led a team of 5 people to execute and design a process to verify and update 5 field values across 50,000 accounts to contribute to efficient use of sales books for a multi-million dollar team
- Led and oversaw feedback sessions for the 2022 Computer Science Education Week with school districts in Atlanta
- Developed project charters to map the completion of projects and create visibility for stakeholders.
Service Desk Analyst I
RL Canning, INC.
Chicago, IL
12.2021 - 08.2022
- Accept phone calls and respond to emails through the ServiceNow Ticketing System from over 50,000 Chicago Public Schools end users
- Compiles information from user to troubleshoot and solve daily technical problems
- Communicating and having technical conversations with different organizational levels within the company.
Packaged Solutions Consultant
Kirkland & Ellis, LLP.
Chicago, IL
08.2019 - 12.2021
- Organized data from SSRS reports and JIRA’s that reflected the number of tasks, service requests, and incidents resolved by over 50 employees
- Designed workflows for service request templates in the company’s database to assist over 100 lawyers and employees with easier access to information
- Compiled data from Root Cause Analysis reports monthly, showcasing the number of service outages and their causes
- Managed the IT service inbox to ensure timely responses to requests and incidents within the database
- Recognized as Employee of the Year in 2020 for increasing efficiency in the IT department by managing data and balancing a large volume of work.
Intern
Seibert Cisneros Shank LLC.
Chicago, IL
06.2018 - 08.2018
- Gained experience in the financial investment banking industry
- Composed, updated, and organized financial plans to analyze profits from incoming bonds
- Provided information pertaining to the financial standing of companies which the firm managed.
Education
Associate of Arts - Computer Science
City Colleges of Chicago-Olive-Harvey College
Chicago, IL05.2022
Skills
- Pivot tables
- JavaScript
- Adobe Creative Suite
- Project planning
- Risk management
- Change management
- Leadership
- Communication
- Stakeholder management
- Cross-Functional Collaboration
Education Awards
- Google Project Management Certification, 06/01/23
- Associates’ Degree in Computer Science, Olive-Harvey Community College, Chicago, IL, 01/01/21, 12/31/21, 3.9
Volunteer Experience
Publisher, Organization of Jehovah’s Witnesses, Chicago, IL, 01/01/16, Present, Weekly community service provided to local and distant neighbors by means of writing encouraging letters, going door-to-door, and making phone calls to follow up on previous conversations and encouragement
Extracurricular Activities
Young Professional, Genesys Works, Chicago, IL, 06/01/19, 06/30/20, Developed IT skills in utilizing, manipulating, and downloading operating systems in Windows 7, Selected from an applicant pool of over 1200 high school juniors to participate in a rigorous professional skills and Information Technology training program
Certification
- Google Project Management Certification, Google, LLC. - June 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
Google, LLC.
09.2022 - Current
Service Desk Analyst I
RL Canning, INC.
12.2021 - 08.2022
Packaged Solutions Consultant
Kirkland & Ellis, LLP.
08.2019 - 12.2021
Intern
Seibert Cisneros Shank LLC.
06.2018 - 08.2018
Associate of Arts - Computer Science
City Colleges of Chicago-Olive-Harvey College
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