Tekia Hunter
District Heights,United States
Summary
Experienced with health systems management, focusing on optimizing operational efficiencies and improving patient care. Utilizes health policy analysis and project management to drive impactful improvements. Knowledge of healthcare administration and team collaboration ensures effective and reliable performance.
Overview
25
25
years of professional experience
Work History
Health System Specialist-Group Practice Manager
Alexander T. Augusta Military Medical Center-Department of Surgery
02.2022 - Current
- Serves as Health System Specialist/ Group Practice Manager for the Directorate of Surgical Services
- Conducts in-depth program analysis of substantial scale and impact concerning all aspects of the assigned Military Health care System (MHS) to ensure compliance with established practices and make recommendations for the development of new policies and procedures
- Optimizes Health care System programs by identifying, analyzing, and documenting issues, patterns, and trends affecting the staffing, scheduling, clinic organization, clinic operations, appointment utilization patterns, template management, coding, lack of standardization internal to each clinic and between clinics and MTFs, metrics, and medical expense and reporting system in relation to the assigned program
- Solves complex and unusual issues by conducting research and analysis as required to create a corrective action plan using reports, justifications, charts, graphs, statistical and narrative data to justify findings and recommendations
- Advises organizational policy makers on the relevant technical and regulatory issues related to the Health care System
- Gather and reports monthly and annual data for fiscal, statistical and planning purposes
- Works with stakeholders to ensure quality patient care and services are provided
- Maintain effective communication with providers and staff
- Identifies problems with Health care System processes and recommend alternatives to improve processes, identifying and reporting any quality improvement issues
- Monitors the Military Health care System (MHS) for trends, analysis, and comparisons, gather and interpret data, and make recommendations to the chain of command, Executive Leadership, Department Chiefs, and Service Chiefs/Clinical Managers on findings that may affect productivity, access to care and quality of service
- Conducts cost-benefit and cost-effective analysis, and research existing methods of program evaluation for use in the development of resources and to implement counter measures to financial risk factors
- Develops and assist with the implementation of metrics for program evaluation
- Manages, monitors and ensures Joint Commissions and required inspection compliance
- Coordinates and consults with department supervisors on program administrative matters
- Manages the preparation of the annual budget determining whether requests for funds and expenditures are proper, justified, and timely; consults the preparer on excessive, inadequate or unjustified costs
- Advises Supervisor of ongoing allocations that require re-budgeting due to changes in program staffing, new facilities, locations, requirements to maintain accreditation, or other situations
- Serves as Authorizing Official in organization for the Defense Travel Management Office through the Resource Management Division
- Utilize the Defense Travel System (DTS) to process travel authorizations/claims
- Responsible for determining the necessity of trips and funds availability, authorizing travel, assigning the proper Line of Accounting (LOA) prior to authorization, and approving/certifying travel claims for validity after completion of travel
- Conducts training for staff on travel guidelines using the local approval process, the JTR and the Department of Defense Financial Management Regulation (DOD FMR)
- Supervisor: Robert J
- Myers (571-231-2662)
- Okay to contact this Supervisor: Yes
- Hours per week:40
- Series:0671 Health System Specialist
- Pay Plan: GS - General Schedule (Ch.51,5 U.S.C.)
- Grade:12
Health System Specialist
Fort Belvoir Community Hospital-Physical Therapy
12.2017 - 02.2022
- Provides extensive knowledge and experience as a Health System Specialist to the Physical Therapy Clinic, Department Level Management and Directorate of Surgical Services; to include oversite on personnel, budget, administration, and logistics
- Responsible for the completion of special projects as assigned
- Assist management through various chains of command, Executive Leadership, Department Chiefs, and Service Chiefs/Clinical Managers by monitoring multiple Military Healthcare Systems for trends, analysis and comparison
- Responsible for collecting and interpreting data for problems within health care processes and recommend alternatives to improve processes
- Identify and report any quality improvement issues findings that may affect productivity, access and quality of service
- Attend NCR Market level meetings to assist with DHA coordination for Physical Therapy Product Line
- Conducts in-depth program analysis of substantial scale and impact, concerning all aspects of the assigned Military Healthcare System (MHS) and DHA guidance
- Provide direct support on issues affecting the staffing, scheduling, clinic organization, clinic operations, appointment utilization patterns, template management, coding, lack of standardization internal to each clinic and between clinics and MTFs, metrics, and medical expense and reporting system in relation to the assigned program
- Ensure compliance with established practices and make recommendations for the development of new policies and procedures
- Solves complex and unusual issues by conducting research and analysis as required to create a corrective action plan using reports, justifications, charts, graphs, statistical and narrative data to justify findings and recommendations
- Maintains manpower database (DMHRSi) as timekeeper manager for over40 employees in clinic and serves as alternate timekeeper (ATAAPS) for an estimate of300 employees in the Directorate of Surgical Service
- Including numbers of direct and indirect personnel, organizational locations, and availability of workload reporting
- Monitor and assist in the preparation of the annual budget
- Assist with the implementation of metrics for program evaluation
- Determines whether requests for funds and expenditures are proper, justified, and timely; consults the preparer on excessive, inadequate or unjustified costs
- Submits travel vouchers and reports
- Assure timely payment of expenses
- Advise Supervisor of ongoing allocations that require re-budgeting due to changes in program staffing or other situations
- Assist Management with coordinating personnel matters (e.g
- Recruitment and placement actions, removal and suspension actions, contract management, performance management, etc.)
- Initial contact for Telework request for managers
- Provide guidance, forms and links for training per OPM guidelines
- Review telework agreements for completion before submitted to HR Department for the hospital
- Provide training education to individual and/or large groups of staff members
- Provide weekly individual or group training to assure personnel are informed of procedural problems and changes to policies or practice guidelines pertaining to program administration
- Maintains manpower database information for the Clinic including numbers of direct and indirect personnel, organizational locations, and availability for accomplishment of programmed workload
- Serve as Administrative Liaison between all services within Directorate of Surgical Services, per special assignment by Chief Administrator
- Perform all other duties as assigned
- System/Programs to perform duties: CHCS, AHLTA, S3, M2, DHA Care Point site, COMPASS, DMHRSi, ATAAPS, DPMAP, Share Point, DTS, GEARS, All Microsoft Office Suites, MS Teams
- Supervisor: David Johnson (571-231-2662)
- Okay to contact this Supervisor: Yes
- Salary: $0.00 USD Bi-weekly
- Hours per week:40
- Series:0671 Health System Specialist
- Pay Plan: GS - General Schedule (Ch.51,5 U.S.C.)
- Grade:11
Health System Specialist
Fort Belvoir Community Hospital- Ophthalmology
08.2011 - 12.2017
- Leadership: Provide direct oversite of the daily administrative functioning of6 civilian employees, and monitoring of employee's performance
- Oversee daily operations of the front desks
- Plans work to be accomplished by employees, setting priorities and preparing schedules for work completion
- Create performance standards for civilian employees and evaluates performance standards
- Coordinate annual evaluation for subordinate administrative staff
- Instruct on an average of40 individual employees on both clinical and administrative matters
- Serve as a liaison for Human Resources and Employees relations by resolving complaints from employees
- Responsible for approving time sheets for40 employees in DMHRSi
- Coordinate all new employee clinic orientation and establish ongoing staff competency assessments
- Provides or makes provisions for required development and training
- Supervise usage and functioning of the T-Metrics system
- Assist leadership with hiring actions to include, reviewing candidates, conducting interviews and preparing justification for hiring
- Monitors and coordinates personnel matters
- Clinical Business Management: Serve as the Clinical business manager
- Identify problems with health care processes and recommend alternatives to improve processes, identifying and reporting any quality improvement issues
- Monitors the Military Healthcare System for trends, analysis, and comparisons, gather and interpret data, make recommendations to leadership on finding that may affect productivity, access and quality of service
- Assist leadership in achieving clinic mission regarding access to care, volume, patient demand, patient safety, staffing and Graduate Medical Education (GME)
- Utilize performance measurement tools such as available CHCS reports, Template Analysis Tool, Access to Care Summary Report, etc
- To ensure optimum clinic efficiency
- Participate in monthly Review and Analysis of clinical workload production with leadership to ensure targets and command requirements are being meet
- Serve as Template Manager and liaison to Clinical System Support Division to manage appointment standardization, patient access, and provider schedule management
- Maintains efficient and accurate patient scheduling, referral documentation, appointment/template management and access to care
- Monitor and manage employee training plans
- Provide training/education to individuals and/or large groups of staff training
- Provide weekly individual or training to assure personnel are informed of procedural problems and changes to policies or practice guidelines pertaining to program administration
- Analyzes: Accumulates, develops, maintains, interprets, and analyzes a variety of statistical and demographic data including charts, graphs, and/or reports data, operative case log reports, ambulatory data system reports, and survey slides
- Develops, accumulates and analyzes a variety of statistical data reflecting effectiveness and efficiency, training explanation for variations noted
- Extracts, analyzes, summarizes, and identifies significant trends and issues regarding health care services
- Forecast and estimate program requirement and prepare reports, justification, charts, graphs, statistical and narrative data for presentation and briefings
- Establishes and maintain manpower database information for the Department including numbers of direct and indirect personnel, organizational locations and training of accomplishment of program training
- Administrative Support: Routinely coordinate and consult with leadership on program’s administrative matters
- Maintain files and Standard Operating Procedures in support of program
- Ensure timely and accurate archiving of all documentation required of program's
- Design and organize filing systems, prepare information for the tracking of projects, correspondence, and statistical reports
- Generate a variety of correspondence
- Prepares authorized request for information such as status of eligibility, suspense dates for matters concerning compliance and information available from medical records
- Monitor and assist in the preparation of the annual budget on an average of $1,550,000.00
- Determines whether request for funds and expenditures are proper, justified, and timely; consult the preparer on excessive, inadequate or unjustified cost
- Submits travel vouchers and reports
- Assure timely payment of expenses
- Advise supervisor of ongoing allocations that require re-budgeting due to changes in program staffing, new facilities, location, requirements to maintain accreditation, or other situations
- Monitor propriety of expenditures request use and reimbursement rate of budgeted funds
- Utilize programs such as Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), SharePoint, Defense Travel System (DTS), DHA Care Point, NCR-Surgery Scheduling System (S3) and other applicable software applications to perform health care at a MTF
- Supervisor: David Johnson (571-231-2662)
- Okay to contact this Supervisor: Yes
- Salary: $0.00 USD Bi-weekly
- Hours per week:40
- Series:0671 Health System Specialist
- Pay Plan: GS - General Schedule (Ch.51,5 U.S.C.)
- Grade:9
Administrative Coordinator
Walter Reed Army Medical Center-Ophthalmology
09.2009 - 08.2011
- Advises the Service Health System Specialist in specific areas such as leave usage, anticipated personnel losses; makes recommendations for additional personnel
- Monitors and discusses general performance standards with employees
- Ensure supervisor is aware of any specific employee performance, both positive and negative
- Disseminates, monitors and prioritizes subordinate workload
- Additionally, ensures workload suspense are met
- Provides group and individual developmental training to subordinates to increase section efficiencies and effectiveness
- Plans and organizes all administrative procedures used by subordinate personnel to ensure consistency and compliance with accepted policies and guidance
- Responsible for data collection for Service's workload Review and Analysis
- Evaluates clinical administrative procedures to determine when changes need to be made and independently effects minor changes
- Ensures periodic workload reports (APV, CHCS Statistical reports, EOD, ADM and DMHRSi, etc.) are compiled and submitted in a timely and accurate manner
- Maintains organizational suspense log
- Responds to inquiries and administrative concerns/issues
- Ensures correspondence, reports, travel orders
- Etc
- Are processed correctly and expeditiously
- Develops and prepares reporting formats, i.e., pie charts, bar charts, and similar items from data for presentation
- Appropriately identifies correct purchase appropriation codes to obtain items (i.e., supplies, equipment as well as contract personnel)
- Prepares travel documents, makes arrangements for travel and generates reimbursement documents
- Reports budget expenditures to the Health System Specialist and identifies errors and/or provides early notification of potential budgetary shortfalls
- Assists Health System Specialist in early identification of Service level budget requirements for fiscal year
- Provides input to budget submissions
- Monitors commitments and obligations and verifies transactions and the accuracy of funding documentation prior to authorization for payment
- Monitors maintenance contractual service for repair to office equipment
- Monitors and provides reports of man-hour utilization
- Ensures supplies and forms are available, reordering when necessary
- Responsible for Service IMPAC program to include monthly reconciliation of expenditures
- Performs other duties as assigned
- Salary: $0.00 USD Bi-weekly
- Hours per week:40
- Series:0303 Miscellaneous Clerk And Assistant
- Pay Plan: GS - General Schedule (Ch.51,5 U.S.C.)
- Grade:8
Health System Specialist
Walter Reed Army Medical Center- Neurosurgery
03.2009 - 09.2009
- Serves as a coordinator for a complex service within a health care setting
- Plans, organizes, and directs all practices and administrative procedures used by subordinate personnel to ensure consistency and compliance with accepted policies and guidance
- Develops and implements new systems or administrative processes to ensure effective, timely accomplishment of duties throughout the organization
- Evaluates processes, determines when changes need to be made and independently effects the change
- Ensures that periodic or ad hoc workload reports are compiled and submitted in a timely and accurate manner
- Maintains organizational suspense log
- Responds to inquiries and administrative concerns/problems
- Prioritizes, prepares and coordinates responses to inquiries that are of a one-time and information sensitive nature
- Ensures correspondence, reports, travel orders, etc
- Are processed correctly and expeditiously
- Reviews incoming and outgoing correspondence
- Oversees preparation of response to actions not requiring attention of the Service Chief, recommending actions on others when necessary
- Serves as the information systems administrator within the organization
- Collects, sorts and maintains data for reports retrieval
- Develops and prepares reporting formats, i.e., pie charts, bar charts, and similar items from data for presentations
- Acts independently and ensures appropriate courtesies are afforded to visitors and other high level officials
- Serves as a point of contact for the Directorate of Resources Management (DRM), the Directorate of Contracting (DOC), and the Directorate of Logistics (DOL)
- Coordinates and consolidates budget proposals, reflecting program priorities
- Advises service chief of shortages and recommends adjustments to budget proposal reflecting program priorities
- Analyzes and maintains budgetary records
- Initiates and monitors processing of purchase orders for personnel contracts, administrative equipment and furnishings, and oversees maintenance contractual services for repair of office equipment
- Salary: $0.00 USD Bi-weekly
- Hours per week:40
- Series:0671 Health System Specialist
- Pay Plan: YA - Standard Career Group – Professional/Analytical Pay Schedule
- Grade:02
Administrative Assistant
Walter Reed Army Medical Center- Preventive Medicine
04.2007 - 03.2009
- Serves as Administrative Support Assistant for the Community Health Nursing section of Preventive Medicine Service
- Responsible for management of the overall administrative support functions providing a variety of administrative services essential to the operations of the organization
- Performs a wide range of duties to include personnel, budget, logistics, automation, quality assurance, and workload reporting for manpower, equipment management, and facility management
- Monitors, review, and validate input for standard Army and DOD system such as Defense Medical Human Resources System internet (DMHRSi) as well as the Patient Appointing System (PAS) and the Ambulatory Data System (ADS)
- Responsible for any routine data requirements that may develop in the future
- Develops and implements new systems or administrative processes and uses considerable judgment in correcting inefficiencies
- Ensures that periodic and routine workload report are compiled and submitted in a timely and accurate manner
- Maintains organizational suspense log and responds to inquiries and administrative concerns
- Ensures correspondence and reports are processed correctly and expeditiously
- Assists the coordination for military and civilian manpower action
- Maintains, reviews, and updates TDA file, and other automated information systems for the service
- Serves as the secondary to the Preventive Medicine Service Administrative Coordinator point of contact for Directorate of Resources Management (DRM), the Directorate of Contracting (DOC), and the Directorate of Logistics (DOL)
- Coordinates and consolidates budget proposals, reflecting program priorities
- Advises Supervisor of shortages and provides input to department budget submission
- Analyzes and maintains budgetary records
- Monitors commitments and obligations, verifies transactions and the accuracy of funding documentation prior to authorization for final payment
- Prepares monthly status of funds reports
- Initiates and monitors processing of purchase orders for personal contracts, administrative equipment and furnishings
- Oversees maintenance contracts for repair of office equipment
- Completes purchase requests for healthcare support (consultation visits, in-service exams, office equipment, and supplies)
- Makes recommendations for new or repairs of old equipment
- Government Purchase Card holder for the section with responsibility of a account over $120,000 annually
- Knowledgeable of Property Book procedures
- Coordinates conferences and meetings by arranging for space, time, equipment and supplies
- Coordinates all actions related to clinical rotations of medical students from USUHS, WRAIR or other institutions
- Provides assistance to high ranking individuals within and outside WRAMC
- Acts independently and ensures courtesies are afforded to visitors and other high level officials
- Salary: $0.00 USD Bi-weekly
- Hours per week:40
- Series:0303 Miscellaneous Clerk And Assistant
- Pay Plan: YB - Standard Career Group – Technician/Support Pay Schedule
- Grade:02
Administrative Assistant
Walter Reed Army Medical Center-Rheumatology
10.2004 - 04.2007
- Provides a variety of administrative services essential to the operation of the organization
- Composes correspondence, reports, memorandas, agendas, schedules, database and spreadsheets
- Reviews incoming and outgoing correspondence
- Ensures correspondences, reports, travel orders, etc
- Are processed correctly and expeditiously
- Coordinates support resources, maintains logistics details, and monitors equipment and supplies
- Assists the Administrative Coordinator's subordinates in the aspect of expediting the work of the office
- Prepare and maintain physician clinic schedules
- Scheduling liaison for VIP patients for Rheumatology services
- Ensures appropriate courtesies are afforded to visitors and other high level officials
- Principal operator of computer
- Salary: $0.00 USD Bi-weekly
- Hours per week:40
- Series:0303 Miscellaneous Clerk And Assistant
- Pay Plan: GS - General Schedule (Ch.51,5 U.S.C.)
- Grade:6
Medical Clerk
DiLorenzo TRICARE Health Clinic-Johnson's Control
08.2000 - 10.2004
- Supports management of Physical Exam Department by handling administrative duties
- Provides customer service
- Processes exams for over4000 military personnel annually
- Greets, escorts and interviews patients
- Serves as primary point of contact for source of information pertaining to Physical Exam Department
- Utilizes Composite Health Care System (CHCS) to acquire patients demographics, military status, TRICARE insurance eligibility, medical history, to order medical procedures (labs, radiology) and retrieve results
- Knowledgeable of military medical fitness standards and service regulations
- Files, tracks and reproduces patient's medical records
- Records daily and monthly workload reports
- Responsible for creating, maintaining and scheduling appointments
- Enforces patient confidentiality, Privacy Act of1974 and HIPPA standards
- Enters ICD-9, CPT, Evaluation and Management codes in Ambulatory Data Manager for proper medical billing
- Physical Exam liaison for Veteran Affairs medical claims
- Trains new staff members
- Salary: $0.00 USD Bi-weekly
- Hours per week:40
Skills
- Healthcare analytics
- Healthcare management
- Quality improvement
- Administration and management
- Healthcare delivery systems management
- Operational policy planning
- Effective customer communication
- Evaluations and analysis
- Operational policies and processes
- Teamwork and collaboration
- Critical thinking
- Organizational leadership
- Patient safety
Availability
- Job Type: Permanent
- Work Schedule: Full-time
Desired Locations
Fort Belvoir, Virginia, United States; Pentagon, Arlington, Virginia, United States; Bethesda, Maryland, United States; National Naval Medical Center, Bethesda, Maryland, United States
Timeline
Health System Specialist-Group Practice Manager
Alexander T. Augusta Military Medical Center-Department of Surgery
02.2022 - Current
Health System Specialist
Fort Belvoir Community Hospital-Physical Therapy
12.2017 - 02.2022
Health System Specialist
Fort Belvoir Community Hospital- Ophthalmology
08.2011 - 12.2017
Administrative Coordinator
Walter Reed Army Medical Center-Ophthalmology
09.2009 - 08.2011
Health System Specialist
Walter Reed Army Medical Center- Neurosurgery
03.2009 - 09.2009
Administrative Assistant
Walter Reed Army Medical Center- Preventive Medicine
04.2007 - 03.2009
Administrative Assistant
Walter Reed Army Medical Center-Rheumatology
10.2004 - 04.2007
Medical Clerk
DiLorenzo TRICARE Health Clinic-Johnson's Control
08.2000 - 10.2004
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