TEKLE PHILLIPS
Austin,TX
Summary
Dynamic professional with a proven track record in customer relationship management and problem-solving, honed across roles at Aquaview and Chick-Fil-A. Skilled in conflict mediation and proficient with technology, I excel in transforming customer service challenges into satisfaction, demonstrating a significant improvement in client relations. With a wide range of skills, experience and the ability to learn and grow fast paced work environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dicks Sporing Goods
Austin, TX
08.2024 - Current
- Footwear Representative
- Cashier
- Customer services
Construction Manager
Branch of Aquaview Fencing
Austin, TX
04.2023 - 08.2024
- Customer relations management
- Installation of glass fencing
- Deck and patio building
- House construction
OPERATIONS AND MAINTENANCE
Cherish Uganda
01.2018 - 01.2023
- Management and maintenance of physical plant, equipment, and project based roles
CUSTOMER SERVICE
Chick-Fil-A
06.2022 - 08.2022
- Front of house with a focus on excellent customer service
Education
No Degree -
Lake Travis High School
Austin, TX01.2023
Skills
- Customer Relationship Management
- Problem Solving
- Emotional Intelligence
- Productive
- Critical Thinking
- Proficient with PC and Mac
- Experience with Heavy Machinery
- Conflict mediation
Availability
Full availability with the exception of Sundays.
Timeline
Customer Service Representative
Dicks Sporing Goods
08.2024 - Current
Construction Manager
Branch of Aquaview Fencing
04.2023 - 08.2024
CUSTOMER SERVICE
Chick-Fil-A
06.2022 - 08.2022
OPERATIONS AND MAINTENANCE
Cherish Uganda
01.2018 - 01.2023
No Degree -
Lake Travis High School