Tekulve Dudley
Raleigh,NC
Summary
Dynamic Operations Manager with expertise in management, compliance, and employee development. Proven track record in enhancing productivity and delivering exceptional customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Southern Outdoor Restoration
08.2025 - 11.2025
- To oversee operations that provide pressure washing, gutter cleaning, window washing, and holiday lights services.
- Manage scheduling, payroll, staffing, disciplinary actions, training, customer service, and all other management duties.
- Coaching and developing employees.
- Provided a high level of service when interacting with customers.
- Ensure compliance with all standards including safety, environmental, operating and ethics.
Area Operations Supervisor
Iron Mountain
01.2022 - 08.2025
- To oversee 5 records management warehouses in the Raleigh Durham area.
- Ensure maximum productivity and accuracy in document retrieval and destruction.
- Coaching and developing employees within my market.
- Ensure compliance with all standards including safety, environmental, operating and ethics.
- Manage scheduling, payroll, staffing, disciplinary actions, training, customer service, and all other management duties.
- Scheduling inbound and outbound logistics.
- Cleaned a disorganized and struggling market in 9 months.
Operations Crew Supervisor
City of Raleigh Solid Waste Services
01.2020 - 01.2022
- To oversee two, recycle collection departments consisting of over 40 employees.
- Ensure maximum productivity and route management for residential and front load waste collection.
- Coaching and developing employees within my two departments.
- Ensure compliance with all standards including safety, environmental, operating and ethics.
- Manage scheduling, payroll, staffing, disciplinary actions, training, customer service, and all other management duties.
- Headed the City of Raleigh Multi-Family project.
Owner Operator
Transportmaniacs LLC
05.2017 - 01.2020
- To provide vehicle transportation to Dealers, Auctions and the General Public utilizing a class A vehicle.
- Ensured compliance with all standards including DOT compliance, IFTA compliance, FMCSA compliance and safety.
- Managed budgeting, payroll, maintenance, and all other general business operations.
- Ensure maximum productivity, route management, and accurate dispatching.
Commercial Supervisor
Waste Industries
03.2009 - 11.2017
- To supervise the commercial waste collection department specializing in front load services.
- Ensure maximum productivity and route management for front load waste collection.
- Ensure compliance with all standards including safety, environmental, operating and ethics.
- Manage scheduling, payroll, staffing, disciplinary actions, training, customer service, and all other management duties.
- Managed inventory including purchasing and inventory repair.
- Provided a high level of service when interacting with private and municipal customers.
- 2013-2016 served as the Interim Operations Manager.
- Managed fuel inventory as well as monthly reports.
- Launched the first full CNG waste collection location in Durham, NC.
- Worked with Various outside vendors to provide excellent customer service.
- Composed and implemented the safety program and incentive program for Waste Industries Durham.
- Managed two transfer stations consisting of Waste Industries, Durham NC and the City of Durham NC.
- Coaching, performance management, developing supervisor goals and objectives, and effective resolution of safety issues.
- Implementing and executing plans to complement the business unit's strategic and operating plan.
- To oversee and develop Supervisors over Roll-off, residential, commercial collections as well as transfer stations.
- The ability to manage a group of individuals ranging from 30 to 75 employees.
Lead Driver
Grant J Burns Trucking
01.2007 - 03.2009
- To operate a 24ft box truck to efficiently and safely deliver US mail to various postal locations.
- Ensured compliance with all standards including DOT compliance, FMCSA compliance and safety.
Lead Driver
Bakers Delivery
05.2002 - 01.2007
- To manage a team of drivers to safely and efficiently deliver hazardous material for Fisher Scientific throughout the state of NC.
- To operate a 24ft box truck to efficiently and safely deliver hazardous material for Fisher Scientific.
- Ensured compliance with all standards including DOT compliance, FMCSA compliance and safety.
- Ensure maximum productivity, route management, and accurate dispatching.
- Ensured all training of new employees.
Area Manager
Overland Trading Co.
01.2000 - 05.2002
- To oversee 7 retail stores from NC to VA.
- To train and develop store managers.
- To create and provide programs to maximize sales and control shrink.
- Manage scheduling, payroll, staffing, disciplinary actions, training, customer service, and all other management duties.
Education
Diploma - Business Management, DECCA Dimensions
Apex Senior High School
Apex, NCSkills
- Management
- Transportation
- CDL driving
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Sheets
- Fleet Tracker
- Routeware
- Tower
- Service Trade
- ADP time management
- Peoplesoft
- Clockshark
- Kronos
- Drivecam
- Power BI
- Fieldlogix
- Custom inventory management software
Certification
- Class A CDL with Tanker endorsement.
- SWANA transfer station certification 2014-2017
- Certified to operate a forklift and order picker
- Various Osha and Fall Restraint certification
Timeline
Operations Manager
Southern Outdoor Restoration
08.2025 - 11.2025
Area Operations Supervisor
Iron Mountain
01.2022 - 08.2025
Operations Crew Supervisor
City of Raleigh Solid Waste Services
01.2020 - 01.2022
Owner Operator
Transportmaniacs LLC
05.2017 - 01.2020
Commercial Supervisor
Waste Industries
03.2009 - 11.2017
Lead Driver
Grant J Burns Trucking
01.2007 - 03.2009
Lead Driver
Bakers Delivery
05.2002 - 01.2007
Area Manager
Overland Trading Co.
01.2000 - 05.2002
Diploma - Business Management, DECCA Dimensions
Apex Senior High School