Telambria Tinsley
Charlottesville,VA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Massage Therapist
Luxura Medical Spa
03.2021 - 06.2022
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Maintained repeat clients and increased sales by 10%
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Massage Therapist
Neroli Medical Spa
04.2019 - 03.2021
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Multiple repeat clients and increased sales by 10%
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained accurate and up-to-date client records.
- Performed sanitization tasks to keep massage environment clean and safe.
Massage Therapist
Hand And Stone Massage And Spa
08.2017 - 04.2019
- Researched new massage techniques and treatments.
- Performed sanitization tasks to keep massage environment clean and safe.
- Maintained accurate and up-to-date client records.
- Maintained repeat clients and increased sales by 10%
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
Education
Associate of Business Administration - Accounting And Business Management
National Business College
Charlottesville, VA05.2011
Certified Massage Therapist - Massage Therapy
Virginia School of Massage
Charlottesville, VA04.2008
Skills
- Sales Expertise
- Treatment Planning
- Customer Inquiries
- Administrative Support
- Reflective Listening
- Creative Solutions
- Front Desk Management
- Business Management
- Professional Relationships
- Facility Maintenance
- Team Meetings
- Complex Problem-Solving
Timeline
Massage Therapist
Luxura Medical Spa
03.2021 - 06.2022
Massage Therapist
Neroli Medical Spa
04.2019 - 03.2021
Massage Therapist
Hand And Stone Massage And Spa
08.2017 - 04.2019
Associate of Business Administration - Accounting And Business Management
National Business College
Certified Massage Therapist - Massage Therapy
Virginia School of Massage
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