Telease Haddock-Greene
Casselberry,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Massage Therapist
The NOW Massage
Maitland, FL
02.2026 - Current
- Delivered personalized massage treatments to enhance client wellness and relaxation.
- Evaluated client needs through consultations, providing tailored therapy recommendations.
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with health standards.
- Utilized various massage techniques, including Swedish, deep tissue, and trigger point therapy.
- Educated clients on self-care practices to promote long-term health benefits post-therapy.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Scheduling Coordinator
Aspen Dental
Remote
02.2025 - 04.2025
- Coordinated patient scheduling to optimize office workflow and reduce appointment gaps.
- Managed daily appointment calendar, ensuring timely communication with patients and staff.
- Implemented improved scheduling processes to enhance patient experience and operational efficiency.
- Resolved scheduling conflicts promptly to maintain high levels of patient satisfaction.
- Maintained accurate records in scheduling software, contributing to data integrity and reporting accuracy.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Massage Therapist
Hand and Stone Massage and Facial Spa
Winter Springs, FL
12.2023 - 02.2025
- Developed positive relationships with clients through active listening and communication.
- Demonstrated excellent customer service skills by providing a comfortable, safe and relaxing atmosphere for clients.
- Performed deep tissue, Swedish, and sports massage techniques to improve clients’ physical health and wellbeing.
- Maintained a clean and professional treatment area at all times.
- Utilized various massage modalities and techniques to alleviate clients’ chronic pain.
- Educated clients on massage benefits, proper body mechanics and self-care.
- Utilized aromatherapy and offered suggestions on nutrition and stretching exercises to help in self-care.
- Observed client reaction to massage to modify techniques.
- Recorded detailed prognosis, treatment and responses in client charts.
- Educated clients on the benefits of regular massage treatments.
- Ensured client confidentiality in accordance with HIPAA regulations.
- Tailored each session according to the individual needs of each client.
Front Desk Sales Associate
Hand and Stone Massage and Facial Spa
Winter Springs, FL
11.2022 - 12.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Enticed customers with sales and promotions to boost sales.
- Managed the front desk area, including answering phones, responding to emails, and scheduling appointments.
- Demonstrated effective problem-solving skills while resolving customer complaints.
Server
Bar Louie
Winter Park, FL
03.2022 - 09.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Prepared and served food and beverages to customers.
Barista
Starbucks
Winter Park, FL
02.2022 - 08.2022
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
- Presented and explained drink menu, answering questions to educate customers.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Memorized or referenced readily accessible information to relay to customers.
Carry Out/Host
Buffalo Wild Wings
Orlando, FL
09.2021 - 02.2022
- Worked with coworkers to complete tasks.
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Provided efficient and courteous service to customers at all times.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Built positive relationships with regulars to ensure their loyalty to the establishment.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Answered phone calls to take reservations and address guest questions and concerns.
Carry out/ Host
Buffalo Wild Wings
Nashville, TN
04.2021 - 09.2021
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Monitored restaurant activity to determine seating and dining flow.
- Helped FOH team members, maintaining positive working relationships.
- Helped bus tables and ran food to patrons during high-volume periods.
- Processed phone and online orders, keeping food hot and fresh until picked up.
- Assisted in serving guests for parties and special functions.
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience.
- Answered telephones to record and confirm reservations and answer establishment questions.
Education
Diploma - Massage Therapy
Alpha School of Massage
Oviedo, FL06-2023
No Degree - Dance and Theatre
Austin Peay State University
Clarksville, TN08-2021
High School Diploma - undefined
East Nashville High School
Nashville, TN05-2018
Skills
- Business Management
- Adaptability and Flexibility
- Appointment Scheduling
- Front Desk Management
- Time management abilities
- Inbound Phone Call Management
- Customer Service
- Document and Records Management
- Reliability
- Scheduling
- Team Collaboration
- Order Fulfillment
- Professionalism
- Attention to Detail
- De-Escalation Techniques
- Problem-solving abilities
- Microsoft Outlook
- Email Support
- Microsoft Excel
- CRM Systems
- Cross-Functional Collaboration
- Customer Documentation
- Active listening
- Critical thinking
- Data entry
Certification
Massage License Number MA103837
Awards & Honors
Honor Roll
Timeline
Massage Therapist
The NOW Massage
02.2026 - Current
Scheduling Coordinator
Aspen Dental
02.2025 - 04.2025
Massage Therapist
Hand and Stone Massage and Facial Spa
12.2023 - 02.2025
Front Desk Sales Associate
Hand and Stone Massage and Facial Spa
11.2022 - 12.2023
Server
Bar Louie
03.2022 - 09.2022
Barista
Starbucks
02.2022 - 08.2022
Carry Out/Host
Buffalo Wild Wings
09.2021 - 02.2022
Carry out/ Host
Buffalo Wild Wings
04.2021 - 09.2021
High School Diploma - undefined
East Nashville High School
Diploma - Massage Therapy
Alpha School of Massage
No Degree - Dance and Theatre
Austin Peay State University