TELECIA ROBINSON

• Enhanced data visualization capabilities by designing and implementing interactive Tableau dashboards.
• Streamlined data analysis processes for improved decision-making by automating complex SQL queries and integrating them with Tableau.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Devised a comprehensive recruitment strategy that leveraged employee referrals, direct sourcing, and optimized job board postings; reduced time-to-hire by 25% and improved retention rate by 20%
• Prepared executive summaries and presentations summarizing SPSS analysis findings and their implications for business operations, highlighting key insights and actionable recommendations for senior leadership
• Customized pivot tables with filters and slicers to segment customer data based on demographics, geographic location, or service preferences, allowing for targeted outreach and tailored communication strategies.

• Designed and created interactive dashboards using Tableau to communicate key performance indicators (KPIs) to senior management, resulting in a 20% improvement in data-driven decisionmaking processes

• Conducted regular training sessions for team members on best practices in data visualisation, resulting in improved consistency and quality in reporting

• Utilized Kronos timekeeping system to accurately record employee work hours, track attendance, and ensure compliance with company policies and procedures.

• Generated weekly and monthly reports from Kronos to assist in payroll processing and budget management.

• Assisted with training and support to team members on how to use Kronos effectively for timekeeping tasks, resulting in improved accuracy and efficiency

• Improved customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
• Streamlined loan application processes for increased efficiency and quicker response times to clients.