TELECIA ROBINSON
Brooklyn,NY
Overview
6
6
years of professional experience
Work History
Care Coordinator I
Mount Sinai Health System
New York, NY
04.2024 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Customer Service Representative
Hays
New York, NY
11.2023 - 12.2023
- Devised a comprehensive recruitment strategy that leveraged employee referrals, direct sourcing, and optimized job board postings; reduced time-to-hire by 25% and improved retention rate by 20%
- Prepared executive summaries and presentations summarising SPSS analysis findings and their implications for business operations, highlighting key insights and actionable recommendations for senior leadership
- Customized pivot tables with filters and slicers to segment customer data based on demographics, geographic location, or service preferences, allowing for targeted outreach and tailored communication strategies.
Customer Service Representative
Insight Global
New York, NY
07.2020 - 04.2022
- Designed and created interactive dashboards using Tableau to communicate key performance indicators (KPIs) to senior management, resulting in a 20% improvement in data-driven decision-making processes
- Conducted regular training sessions for team members on best practices in data visualisation, resulting in improved consistency and quality in reporting
- Utilized Kronos timekeeping system to accurately record employee work hours, track attendance, and ensure compliance with company policies and procedures
- Generated weekly and monthly reports from Kronos to assist in payroll processing and budget management
- Assisted with training and support to team members on how to use Kronos effectively for timekeeping tasks, resulting in improved accuracy and efficiency.
Associate
Santander Bank
Brooklyn, NY
03.2019 - 09.2019
- Improved customer satisfaction by providing exceptional service and addressing inquiries in a timely manner
- Streamlined loan application processes for increased efficiency and quicker response times to clients.
Education
Master of Science - Business Administration - Data Analyst
Brooklyn College
Brooklyn, NYBachelor of Arts - Psychology
Medgar Evers College
Brooklyn, NYCertification - Data Analyst -
COOP Careers
Brooklyn, NYSkills
- Report Writing
- Tableau
- SQL
- Data Visualization and Presentations
- R Programming
- Business Analysis
- SPSS
- KRONOS
- Microsoft Suites
Timeline
Care Coordinator I
Mount Sinai Health System
04.2024 - Current
Customer Service Representative
Hays
11.2023 - 12.2023
Customer Service Representative
Insight Global
07.2020 - 04.2022
Associate
Santander Bank
03.2019 - 09.2019
Master of Science - Business Administration - Data Analyst
Brooklyn College
Bachelor of Arts - Psychology
Medgar Evers College
Certification - Data Analyst -
COOP Careers
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