Telena Hoover
Coolidge,TX
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and repeat business at SANDY'S through exceptional service and problem-solving skills. Skilled in cleanliness and order accuracy, my ability to maintain dining area standards and foster team camaraderie contributed significantly to operational efficiency and a positive dining experience. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Waitress Trainee
SANDY'S
01.2023 - 08.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Babysitter
RAMONA JOHNSON
02.2020 - 12.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
Education
High School Diploma -
COOLIDGE HIGH SCHOOL
Coolidge, TX05.2023
Skills
- Cleanliness
- Order Taking
- Handling Complaints
- Memory retention
- Personal grooming
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Menu Memorization
- Food Running
- Order Accuracy
- Guest Seating
- Food safety understanding
- Food safety practices
- High-volume dining
- Safe Food Handling
- Dining area maintenance
- Ordering Procedures
- Warm and Friendly
- Tableside Service
- Courteous Phone Demeanor
Accomplishments
Valedictorian of high school class
Timeline
Waitress Trainee
SANDY'S
01.2023 - 08.2023
Babysitter
RAMONA JOHNSON
02.2020 - 12.2022
High School Diploma -
COOLIDGE HIGH SCHOOL
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