Summary
Overview
Work History
Education
Skills
Interests
Timeline
SalesAssociate

Telena Martin

Delano,TN

Summary

Dynamic and results-driven professional with a proven track record in customer service at Mcminn Alarm and Custom Telemessaging. Skilled in problem-solving and time management, I excelled in resolving conflicts and enhancing customer loyalty. My experience as a Live-In Caregiver further honed my teamwork and compassionate care, ensuring clients' well-being and satisfaction. Diligent Customer Service Rep with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge, proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

28
28
years of professional experience

Work History

Sales Associate

Commissioner Bobby Goins Fireworks and Window Tinting
06.2025 - 08.2025
  • Organized shelves to maintain store visual appeal, engaged customers, and promoted specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Live-In Caregiver

Gregg Mundkowsky
08.2016 - 05.2025
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
  • Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
  • Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
  • Enhanced clients'' quality of life by providing compassionate and attentive care.

Environmental Services Housekeeper

Covenant Health
04.2008 - 02.2010
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Customer Service Representative

Mcminn Alarm and Custom Telemessaging
06.1997 - 02.2003
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Applied Science - Criminalistics

George C Wallace Community Collage
Hanceville, AL

GED -

Dade High School
Trenton, GA
05-1987

Skills

  • Customer engagement
  • Collaborative teamwork
  • Effective time management
  • Effective problem resolution
  • Effective communication
  • Proficient in handling concurrent responsibilities
  • Proficient in relationship building
  • Punctual and trustworthy
  • Outstanding customer support
  • Approachable demeanor

Interests

  • Avid Reader
  • Backpacking and Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Photography

Timeline

Sales Associate

Commissioner Bobby Goins Fireworks and Window Tinting
06.2025 - 08.2025

Live-In Caregiver

Gregg Mundkowsky
08.2016 - 05.2025

Environmental Services Housekeeper

Covenant Health
04.2008 - 02.2010

Customer Service Representative

Mcminn Alarm and Custom Telemessaging
06.1997 - 02.2003

Associate of Applied Science - Criminalistics

George C Wallace Community Collage

GED -

Dade High School

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Telena Martin