Telesha Mcelveen
Florence,SC
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
SPECTRUM
Florence, SC
01.2022 - 09.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account updates and service modifications to enhance customer satisfaction.
- Analyzed customer feedback trends to drive strategic initiatives for enhanced service delivery.
Alorica
Customer Service Represenative
Columbia, SC
03.2021 - 01.2022
- Led efforts in developing training materials that improved onboarding efficiency for new team members.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Mentored new representatives on best practices for customer interactions and system navigation.
Teleperformance
Customer Service Rep
Florence, SC
02.2017 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Claims Customer Service Representative
Assurant
Florence SC
06.2016 - 08.2018
- Resolved customer inquiries regarding claims status and policy details, ensuring timely and accurate information delivery.
- Facilitated claims processing by coordinating with internal departments to gather necessary documentation.
- Managed escalated claims issues, providing effective solutions to enhance customer satisfaction and retention.
Education
High School - undefined
Hartsville High School
Hartsville, SC05.2015
Skills
- Customer Service & Conflict Resolution
- Phone & Email Communication
- Medical Records Management
- Professional Verbal & Written Communication
Timeline
Customer Service Representative
SPECTRUM
01.2022 - 09.2024
Alorica
Customer Service Represenative
03.2021 - 01.2022
Teleperformance
Customer Service Rep
02.2017 - 01.2020
Claims Customer Service Representative
Assurant
06.2016 - 08.2018
High School - undefined
Hartsville High School