Telesia Castilow
Houston,TX
Summary
Results-driven Leasing Consultant known for high productivity and efficient task completion. Specialize in customer service, negotiation, and market analysis to ensure optimal leasing outcomes. Excel in communication, problem-solving, and adaptability, employing these soft skills to meet diverse client needs and achieve management goals.
Overview
8
8
years of professional experience
Work History
Medical Parts Coordinator
us med equipment
Houston, TX
06.2018 - 05.2023
- Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.
- Maintained accurate records of all parts received and distributed.
- Conducted regular audits of parts inventory to ensure accuracy.
- Coordinated with purchasing department to order additional parts as needed.
- Developed and implemented procedures for tracking inventory levels.
- Created reports on current stock levels, cost analysis, and trends in ordering patterns.
- Verified incoming shipments against purchase orders to ensure accuracy of delivery.
- Assisted customers with inquiries regarding availability, pricing, and delivery times for parts.
- Responded to customer requests for special orders or unusual items by researching available options.
- Provided technical assistance to customers when necessary in the selection of appropriate parts for their needs.
- Processed returns from customers according to company policy and procedure guidelines.
- Managed vendor relationships including negotiating contracts and arranging payment terms.
- Researched new vendors in order to secure best prices for high-demand items.
- Analyzed monthly spending reports in order to identify areas where costs could be reduced.
- Tracked backorders and expedited deliveries as needed in order to maintain customer satisfaction.
- Prepared weekly forecasts of upcoming orders based on historical data.
- Sorted incoming packages into proper storage locations within the warehouse.
- Implemented a system of barcoding products for easy identification and tracking.
- Compiled information related to part numbers, descriptions, suppliers., into an electronic database.
- Generated invoices upon completion of outgoing shipments.
- Ensured compliance with safety regulations while handling hazardous materials such as chemicals or solvents.
- Received and stocked incoming merchandise, arranging items in correct locations.
Leasing Consultant
North gate oak apartment
Cypress, TX
10.2017 - 03.2020
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
Enrollment Specialist
Memorial Hermann
Houston, TX
10.2015 - 06.2018
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
Education
Some College (No Degree) - Business Administration
San Jacinto College District
Pasadena, TXSkills
- Leasing Terms and Specifications
- Lease Renewals
- Clear Communication
- Relationship Building
- Meeting Coordination
- Spreadsheet development
- Operations Support
- Data Entry
- Data Collection
- Appointment Scheduling
- Call Management
- Product Knowledge
- Prioritization
- Lease oversight
Timeline
Medical Parts Coordinator
us med equipment
06.2018 - 05.2023
Leasing Consultant
North gate oak apartment
10.2017 - 03.2020
Enrollment Specialist
Memorial Hermann
10.2015 - 06.2018
Some College (No Degree) - Business Administration
San Jacinto College District
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