Teliajah Rouse

Kroger

03.2008 - Current

Managed cash flow of store, including cashier operations, bookkeeping and security.
Reviewed employee performance and determined areas in need of improvement.
Cultivated strong customer relations and developed effective customer service standards.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Put together schedule for floor staff according to skill sets and coverage needs.
Welcomed large volume of guests and improved overall customer service.
Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Researched and resolved employee payroll questions and issues via email, phone and in person.
Processed employee rehires, transfers, terminations and withholdings.
Onboarded new employees in time reporting and payroll systems.
Extracted information from payroll system and generated reports for various departments and vendors.
Worked closely with human resources (HR) to safeguard confidential employee data.
Managed payroll and time and attendance systems.
Supervised daily operations, ensuring adherence to company policies and procedures.
Trained and mentored staff on customer service excellence and product knowledge.

Summary