Open To Work
Telica Blanks
Madison
Summary
Detail-oriented and adaptable professional with 7+ years of combined experience in customer service, administrative support, and team coordination. Skilled at building strong client relationships, streamlining processes, and providing exceptional service in both in-person and remote environments. Adept at balancing multiple priorities with accuracy and professionalism. Seeking to leverage organizational, communication, and problem-solving skills in a Community Health Worker or Customer Support Specialist role.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work History
Lead housekeeper
Brookdale Senior Living
03.2022 - 10.2024
- Supervise daily housekeeping operations across resident apartments, common areas, and six bathrooms, maintaining strict sanitation standards.
- Train and lead staff to improve workflow efficiency and compliance with health and safety regulations.
- Perform routine inspections to proactively identify maintenance needs, creating a safer and more comfortable environment for residents.
- Recognized for improving resident satisfaction scores through consistent service excellence.
- Supervised daily cleaning operations in senior living community.
- Trained staff on proper cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies and equipment.
- Ensured compliance with health and safety regulations in all areas.
- Maintained cleanliness standards in resident rooms and common areas.
- Scheduled staff shifts to optimize cleaning coverage across the facility.
- Assisted with special projects to enhance the living environment for residents.
- Responded promptly to resident requests regarding housekeeping services.
- Coordinated housekeeping staff schedules, ensuring appropriate coverage for all shifts.
Remote Customer Service Representative
United Contact Solutions
06.2021 - 02.2022
- Handled 50+ inbound and outbound calls per day, assisting customers with billing inquiries, technical issues, and service requests.
- Delivered empathetic, solution-driven support that increased customer satisfaction and retention.
- Accurately documented customer interactions and escalated unresolved issues to higher-level support when necessary.
- Consistently exceeded performance metrics, including call resolution time and client satisfaction benchmarks.
Secretary / Bookkeeper
A&J Trucking
02.2019 - 06.2021
- Managed scheduling and logistics for drivers, reducing delivery delays by 20%.
- Maintained accurate financial records, processed invoices, and supported payroll functions.
- Communicated with drivers and clients daily to ensure smooth delivery operations.
Administrative Assistant
A&H Construction
06.2013 - 08.2013
- Prepared and maintained invoices, supporting timely and accurate financial reporting.
- Managed front desk operations including phone systems, scheduling, and customer inquiries.
- Entered and maintained data in organizational databases to improve team access and reporting accuracy.
Education
Associate of Applied Science - Business Transportation Management
Wallace State Community College
Hanceville, ALSkills
- Customer Service & Support
- Administrative & Clerical Operations
- Data Entry & Record Keeping
- Bookkeeping & Payroll
- QuickBooks
- Accounts Receivable
- Microsoft Office Suite
- Word
- Excel
- Outlook
- Strong Written & Verbal Communication
- Scheduling & Coordination
- Problem-Solving & Conflict Resolution
- Outreach
- Assessment
- Collaboration
- Dementia Care
- Caregiving
- Staff supervision
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$20/hr - $1000/hrTimeline
Lead housekeeper
Brookdale Senior Living
03.2022 - 10.2024
Remote Customer Service Representative
United Contact Solutions
06.2021 - 02.2022
Secretary / Bookkeeper
A&J Trucking
02.2019 - 06.2021
Administrative Assistant
A&H Construction
06.2013 - 08.2013
Associate of Applied Science - Business Transportation Management
Wallace State Community College