Telika Jones
Willingboro,NJ
Summary
Highly organized professional with 14 years of progressive experience in customer service and clerical office management, demonstrating exceptional problem-solving, leadership, and decision-making capabilities. Leverages superior administrative skills and newly acquired training in medical billing and coding to transition into a new career path. Expertise as an accounts receivable specialist includes management, reconciliation, and financial reporting, with a proven track record of enhancing cash flow and streamlining processes while ensuring compliance with accounting standards. Recognized for reliability, adaptability, and effective teamwork that consistently drives results, complemented by proficiency in ERP systems, Excel, and customer communication to deliver precision and efficiency in every task.
Overview
10
10
years of professional experience
Work History
AR Specialist/Collections Agent
Bancroft
Cherry Hill, NJ
01.2024 - Current
- Managed accounts receivable processes, ensuring timely invoicing and collections.
- Reconciled customer accounts to maintain accurate financial records.
- Streamlined billing procedures, reducing discrepancies and improving cash flow.
- Collaborated with cross-functional teams to resolve payment issues efficiently.
- Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Performed targeted collections on past due accounts aged over 180 days.
Billing Representative
Relievus
05.2022 - 02.2023
- Work accounts receivables, focusing on unpaid claims over 90 days
- Submit claim corrections, reconsideration, and appeal when needed
- Follow and report denial trends
- Follow up on reprocessed claims work to make sure it's being paid
Billing Representative
Paths
11.2021 - 05.2022
- Resolve denial instances
- Submit billing data to the appropriate insurance providers
- Conduct duties in a professional and timely fashion
Account Receivable Rep
Larchmont Imaging Associates
09.2020 - 05.2021
- Managed account receivables and collections
- Worked 40 accounts per day for both Larchmont Imaging and Radiology Associates of Burlington County
- Knowledge of Epic systems
- Correct denials
- Worked closely with several insurance
Billing Specialist
The Center for Kidney Care
04.2016 - 09.2020
- Manage account receivables and collections
- Enter dialysis charges accurately and efficiently
- Enter hospital charges
- Post payments and correct denials
- Work on EClinicalWorks, Navinet, and chargegrabber
- Work closely with several insurances
Education
Diploma - Health Claims Specialist
Harris School of Business
Cherry Hill, NJ01.2016
No Degree - CPC Coding
Merit Training Institution
Mount Laurel, NJ07-2023
Skills
- Word Processing (6 years)
- Excel (6 years)
- PowerPoint (6 years)
- Core Competencies General Insurance Guidelines Private Payer Guidelines Medicare/Medicaid Guidelines Medical Terminology Anatomy and Physiology Medical Abbreviations Diagnostic Coding Procedural Coding Electronic Medical Records Computerized Billing UB04 CMS - 1500 Forms Keyboarding Filing Payment Posting Invoice Processing Auditing Accounts Payable/Receivable Medisoft Microsoft Word Microsoft Excel Patient Scheduling, Computerized Medical Coding
- Dispute resolution
- Aging reports analysis
- AR aging reports
- Claims processing
- Collections
- Billing dispute resolution
- Teamwork and collaboration
- Attention to detail
Affiliations
AAPC Member
Timeline
AR Specialist/Collections Agent
Bancroft
01.2024 - Current
Billing Representative
Relievus
05.2022 - 02.2023
Billing Representative
Paths
11.2021 - 05.2022
Account Receivable Rep
Larchmont Imaging Associates
09.2020 - 05.2021
Billing Specialist
The Center for Kidney Care
04.2016 - 09.2020
Diploma - Health Claims Specialist
Harris School of Business
No Degree - CPC Coding
Merit Training Institution