Telisa L Lockett ________________________________________________

• Analyzed customer accounts to identify overdue payments and resolve discrepancies.
• Reviewed financial records for compliance with policies and regulations.
• Utilized collections software to efficiently track interactions and update account statuses.
• Collaborated with team members to enhance collection strategies and streamline processes.
• Documented conversations and actions taken for each account in the database.
• Researched payment histories to prepare reports for management review.
• Conducted regular accuracy reviews of customer accounts and information completeness.
• Maintained professionalism while addressing difficult customer inquiries.

Established detailed administrative procedures that enhanced operational accuracy.

• Standardized department filing system, improving workflow efficiency.
• Processed billing inquiries and resolved discrepancies for guests and vendors.
• Coordinated with departments to gather accurate billing information and documentation.
• Maintained billing records, ensuring compliance with company policies.
• Supported implementation of new billing software to streamline operations.
• Trained new staff on billing procedures and customer service standards.
• Collaborated with finance team to reconcile accounts and resolve issues.

• Traditions of Excellence 9/15/05 Professional Image & Behavior 9/8/05 Importance of being Team Player 9/1/05 Career Track & The Resume 8/25/05 Marriott Culture 8/11/06 Peer Review CD Rom Training 8/11/05 Service Excellence 7/23/04.

• Handled (49) number of Large & Small Groups YTD 2012 Handled (118) number of Large & Small Groups in 2011 Handled (40) Number of Large Groups in 2010 Handled (50) Number of Large Groups in 2009 Handled (34) Number of Large Groups in 2008 Handled (46)Number of Large Groups handled YTD 2007 Handled (8) Number of Large Groups handled in 2006 ASCO/American Society of Clinical Oncology 2011 -5/28-4747 Room Nights, Total Room Revenue $ 1,429,737.00 ASCO/American Society of Clinical Oncology 2010 -5/29-3900 Room Nights, Total Room revenue $1,095,836.00 ASM/American Soc for Microbiology 2007 - 9/11 - 1317 Room Nights, Total Room Revenue $314,007.00 ADA / American Diabetes Association - 6/07 -1113 Room Nights, Total Room Revenue $253,543.00 Rotary International - 4/07 - 4143 Room Nights, Total Room Revenue $719,674.00 The Beat Goes On/TAP Pharmaceuticals - 2/07 -2011 Room Nights, Total Room Revenue $330,227.00 2006 PRIDE Meeting - 12/06- Total Room Nights 1374, Total Room Revenue $210,993.00 Record & Assist Executive Team with upgrades, favors, and customer care tracking.
• Suite Sells for transient guest- Work closely with group contacts and Event Managers by maintaining open lines of communication regarding changes in status of each group; i.e.
• guest room pickup, slippage, cut-off dates, etc.
• Assist with guest issues if co-worker is unable to provide viable solutions.
• Facilitate the process of obtaining/reserving overflow rooms with Event Managers and group contacts.
• Ensure that Group billing is set up accurately and on a timely basis.
• Process advance deposits in conjunction with group bookings.
• Process and build blocks for groups and their affiliate groups, including tracking and maintaining inventory.
• Attend Pre-Convention and Post Convention Meetings.
• Review and coordinate specific housing & billing requirements with incoming convention/meeting clients.
• Support Senior Event Management and the Director of Event Planning with their group reservations.
• Responded to necessary e-mails regarding invoice payments and customer relations.
• Answered and qualified incoming phone calls regarding guestrooms & Group Billing.
• Faxed, copied and properly distributed or filed all documents pertaining to housing.
• Checked with Event Manager, client's on a regular basis to ensure completion of work in a timely manner Handle incoming mail from Event Housing Supervisor/Mailbox.
• Offer assistance to assist others in the department.

• Blocked and coordinated guestroom assignments to maximize room revenue and efficiencies based on arrival and departure patterns and special requests.
• Scheduled to run shifts in the absences of Managers and Supervisors.
• Assisted Desk Managers with credit card report and follow-up.
• Prepared Express Check-ins as required.
• Interacted with Sales and Event Managers regarding the proper handling of their groups.
• Interacted with housekeeping regarding the VIP arrivals and expediting rooms Ran necessary reports for shift (No Show Reports, VIP Reports, Rooming List for various groups, etc.) Pre-blocked special requests, packages, VIP Marquis level, suites, Platinum and Black card guests Prepared coupons for special package rates and prepare pre-registration materials as necessary Report directly to the Front Office Manager and Assistant Front Office Manager.

• Served guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.
• Follow the Marriott standards of aggressive hospitality and adhered to guidelines and procedures.

• Served guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.
• Follow the Marriott standards of aggressive hospitality and adhered to guidelines and procedures.

• Supervisory Development Program 11/16/05.
• Motivating Others 11/03/05.

• Privacy Class 12/5/06.
• Service Excellence 5/25/06.
• Living Our Core Values & Culture I 1/13/06.
• Counseling Skills 11/16/05.