Summary
Overview
Work History
Education
Skills
Timeline
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Telissa Rosario

Brookfield,CT

Summary

Adept at navigating healthcare systems and ensuring HIPAA compliance, I excelled in insurance verification and patient registration at Nuvance Health. My proactive approach and dedication to customer service led to improved patient pre-registration efficiency. Skilled in multitasking and organization, I also trained new staff, enhancing service quality across the board.

Overview

9
9
years of professional experience

Work History

Pre Service Specialist II

Nuvance Health Medical Practice
Danbury, CT
10.2021 - 05.2024
  • Verified patient insurance details and benefits to ensure coverage for anticipated medical services.
  • Obtained accurate insurance benefit information from payers, including deductible, copay, and coinsurance amounts.
  • Secured necessary pre-authorizations and certifications from insurance providers for procedures and services.
  • Contacted patients to perform pre-registration, verifying demographics, conveying insurance benefits, and estimating liabilities.
  • Discussed potential out-of-pocket expenses with patients and explained billing processes as needed.
  • Referred patients experiencing financial hardship to Financial Counseling for comprehensive financial assessments.
  • Trained new staff to ensure consistent service quality.

Sales Associate

International Shoppes
Queens, NY
12.2017 - 08.2018
  • Completed closing register duties, logging daily sales, inventory, and transfers.
  • Achieved individual and store sales goals through effective customer engagement and product knowledge.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Brand Ambassador

Banana Republic
New York, NY
07.2015 - 12.2017
  • Managed merchandising and enhanced store visuals.
  • Handled cashier responsibilities, ensuring accurate transactions and customer satisfaction.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.

Education

Bachelor of Arts - Psychology

Queens College
Flushing, NY
06-2021

Skills

  • Insurance verification
  • Data entry proficiency
  • Patient registration
  • Healthcare systems navigation
  • Health insurance knowledge
  • Eligibility determination
  • HIPAA compliance
  • Insurance billing
  • Multitasking and organization
  • Customer service

Timeline

Pre Service Specialist II

Nuvance Health Medical Practice
10.2021 - 05.2024

Sales Associate

International Shoppes
12.2017 - 08.2018

Brand Ambassador

Banana Republic
07.2015 - 12.2017

Bachelor of Arts - Psychology

Queens College

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Telissa Rosario