Lacy Baldwin
Waco,TX
Summary
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist II
Baylor Scott & White Health
09.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Verified patient insurance eligibility and entered patient information into system.
- Answered phones and communicated between departments to ensure patient lab orders were accurate, scanned orders from outside providers into correct patient charts.
- Provided estimates for appointments, processed payments using cash and credit cards, and maintained a running cash drawer.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Dental Assistant
Dr. Andrew J. Wyman, DDS
03.2019 - 06.2021
- Assisted the dentist and hygienists with patient procedures and care.
- Updated patient charts and registration, and maintained patient chart notes. Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Answered phones and scheduled patients as needed for treatment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Accepted payments for services.
- Maintained OSHA records for the clinic.
Education
Dental Assisting -
Dental Assistant Training Center
Kenmore, WA12.2018
A.S. - General Studies
BYU-Idaho
Rexburg, ID06.2005
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Patient identity verification
- Patient check-in
- Payment processing
- Patient registration
- Customer service
- Multitasking and organization
- Money handling
- HIPAA compliance
- Verbal and written communication
Timeline
Patient Service Specialist II
Baylor Scott & White Health
09.2021 - Current
Dental Assistant
Dr. Andrew J. Wyman, DDS
03.2019 - 06.2021
Dental Assisting -
Dental Assistant Training Center
A.S. - General Studies
BYU-Idaho
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