A Denise Bejaran

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
• Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
• Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
• Work templates, reschedules, Cash handling, deposits
• Assist in workqueues, SutreSign, blocking schedules, opening schedules.

Same as before UTMB went through a renaming process. Keep the same duties.

Team lead role.

• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.

• Handled high-volume calls, effectively addressing patient's needs while maintaining professionalism.
• Managed checking in and checking out patients.
• Collaborated with team members to streamline processes and improve overall service efficiency.
• Assisted patients with inquiries, resolving issues promptly for improved customer retention.
• Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
• Actively worked scheduling referrals and getting authorizations for patients.
• Assisted supervisor with daily office duties. worked templates.

• Handled high-volume calls, effectively addressing patient's needs while maintaining professionalism.
• Managed checking in and checking out patients.
• Collaborated with team members to streamline processes and improve overall service efficiency.
• Assisted patients with inquiries, resolving issues promptly for improved customer retention.
• Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.