MONIQUE DOWELL
Allen,TX
Summary
Dedicated administrative professional seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Specialist II
Baylor Scott and White Health
11.2021 - Current
- Schedule appointments and procedures by coordinating with hospital and clinic staff to maintain continuous care and facilitate treatment plans
- Assist 6 physicians with performing daily administrative and organizational tasks
- Conduct billing operations including insurance authorization, verification, and payment collection to maintain profitability and meet compliance, quality, and productivity standards
- Demonstrate exceptional customer service to foster a welcoming and professional environment for patients
- Create metric tracking that will improve appointment scheduling workflow by 25%
Behavioral Health Counselor
Eating Recovery Center
08.2020 - 03.2022
- Assisted patients with emotional regulation and behavioral de-escalation
- Contributed clinical information about patient behaviors and skills, and document such in the electronic health record system
- Performed daily vitals check, and provided behavioral treatment interventions directed medical personnel
- Consulted with other staff members regarding treatment plans as deemed appropriate by leadership
Intern
UTSA Mobile Health Lab
05.2020 - 08.2020
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Created a training manual to assist study facilitators in using the program curriculum
- Attended weekly team meetings with 6 peers and senior management to discuss program planning and implementation
- Facilitated successful completion of projects from concept to launch
Peer Mentor
UTSA First Year Experience
08.2018 - 05.2020
- Mentored 50 first-year students each semester, to guide their academic and social college transition
- Collaborated with professors, supervisors, and other peer mentors to achieve program goals
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality
- Shared resources, opportunities, and activities to support mentee's learning and development
Education
Dual Masters - Healthcare & Business Administration
Texas Woman's University
Denton, TX08.2023
Bachelor of Science - Public Health
The University of Texas At San Antonio
San Antonio, TX08.2020
Skills
- Customer Service & Patient Engagement
- EPIC and other EMR systems
- Microsoft Office
- Office Administration
- Operational Requirements
- Business Management Principles
- Appointment Scheduling
- Medical Insurance
- Health Information Access Management
- HIPAA Compliance
Certification
- Lean Six Sigma White Belt, The Council for Six Sigma Certification - 2023
- Basic Certificate in Quality and Safety, Institute for Healthcare Improvement - 2022
Timeline
Patient Service Specialist II
Baylor Scott and White Health
11.2021 - Current
Behavioral Health Counselor
Eating Recovery Center
08.2020 - 03.2022
Intern
UTSA Mobile Health Lab
05.2020 - 08.2020
Peer Mentor
UTSA First Year Experience
08.2018 - 05.2020
Dual Masters - Healthcare & Business Administration
Texas Woman's University
Bachelor of Science - Public Health
The University of Texas At San Antonio
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