Sherry Masters
Georgetown,TX
Summary
Proven expertise in enhancing patient satisfaction and streamlining operations at Baylor Scott & White Health, adept in insurance verification and maintaining patient confidentiality. Demonstrated ability to adapt to procedural changes, ensuring HIPAA compliance and boosting revenue collection through efficient service. Skilled in conflict resolution, contributing to a positive healthcare environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Specialist II
Baylor Scott & White Health
02.2024 - Current
- Check-in and Check-out, scheduling, insurance verification and proficiency in Out of Network insurances.
- Answering and responding to phone inquiries.
- Generate patient payments.
- Mentoring junior Patient Service Specialists.
- Advanced in EPIC, Onbase, Faxing, Scanning & Referral processing.
Patient Service Specialist I
Baylor Scott & White Health
04.2023 - 02.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Excellent data entry, numeric, typing and computer navigations skills with attention to detail.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Ability to communication to all audiences as an empathetic listener and remain calm in situations that need a composed and professional manner.
- EPIC System, Excel, OnBase programs
Executive Director/WILCO Veteran Service Officer
Williamson County Veteran Services
12.2013 - 03.2022
- Demonstrated leadership, problem-solving skills, team development, and staff workload balance.
- Trained, supervised, and counseled staff.
- Worked closely the board of directors to guide operational strategy for 1, 5 and 10 year planning.
- Oversaw financial management, ensuring fiscal responsibility.
- Calm and professional manner in successful resolution of clientele complaints.
Education
Associate of Arts - Psychology
Austin Community College
Austin, TX07.2023
Skills
- Appointment Scheduling
- Patient Confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Conflict Resolution
Certification
- Current on all Required Certifications for Baylor Scott & White Health, Patient Service Specialist I & II
- Treasurer on the Board of Texas Association of County Veteran Services Membership, 2021-2022
- National Accreditation with the Federal Agency for Veteran Affairs, Member 2017-2022
- Texas Veterans Commission Certification, Accreditation and CEU's, Member 2017-2022
- National Association of County Veteran Service Officers, Member 2019
- Awarded Williamson County Veteran Service Officer of the Year 2019
Timeline
Patient Service Specialist II
Baylor Scott & White Health
02.2024 - Current
Patient Service Specialist I
Baylor Scott & White Health
04.2023 - 02.2024
Executive Director/WILCO Veteran Service Officer
Williamson County Veteran Services
12.2013 - 03.2022
Associate of Arts - Psychology
Austin Community College
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