Telissa V. Hill
Marine Corps Community Services, CYP
Stafford,Virginia
1
Certification
17
years of professional experience
Resource & Referral Assistant managing child care eligibility, enrollment, and re-registration across multiple centers. Coordinates Militarychildcare.com actions, CYMS records, and Inclusion Action Team referrals while keeping documentation complete and policy compliant. Prepares reports, briefs families, and supports providers and patrons with accurate child care guidance.
Work History
Resource & Referral Assistant
7 Years- Maintain enrollment for 3 centers and coordinate family placement to support priority access decisions.
- Review 290 patron eligibility cases weekly to place eligible families in priority order.
- Manage registration and re-registration activities, keeping family records accurate and current.
- Prepare reports, correspondence, and statistical files for local and higher headquarters requests.
- Coordinate procurement needs for services, supplies, maintenance requests, and marketing materials.
- Support Inclusion Action Team referrals by gathering medical paperwork and explaining submission steps to families.
- Audit policies and procedures, then maintain records and Militarychildcare.com data to support inspections and provider inquiries.
Front Desk Associate
10 Months- Handled 200+ telephone inquiries weekly, routing families to directors or program staff as needed.
- Maintained front desk operations, greeting visitors and providing accurate Child and Youth Program information.
- Managed records and confidential information, supporting compliance with program documentation requirements.
- Coordinated reporting liaison between families and program staff, resolving routine questions and follow-up needs.
- Tracked fees and supply inventory, reconciling payments and monitoring stock levels for timely replenishment.
- Prepared routine reports and correspondence, supporting administrative workflows for the Child and Youth Program.
Lead Teacher
10 Years 1 Month- Maintained 100% customer satisfaction with all enrollees and staff during tenure, resulting in zero complaints.
- Maintained 100% accountability for all assigned children and staff with zero documented safety incidents.
- Created and implemented lesson plans for infants, toddlers, and school-age children across daily classroom routines.
- Supervised daily childcare delivery in assigned classrooms, coordinating indoor activities, outdoor play, field trips, and special events.
- Prepared and maintained age-appropriate classroom environments and materials that supported daily learning and program activities.
- Applied approved guidance and development techniques to support positive interactions with youth and teens.
- Maintained accurate records and logs of youth activities and developmental changes while supporting classroom staff.
Education
Bachelor of Arts - Psychology
- Completed 20 credits towards Bachelor of Arts: Psychology
- Dean's List
Skills
Program coordination
Enrollment management
Eligibility verification
Policy compliance
Report preparation
Records management
Front desk operations
Correspondence management
Supply procurement
Confidential information handling
Microsoft Excel
Microsoft Word
Calendar management
Meeting coordination
Purchase order processing
Inventory management
Incident reporting
Certification
Certified Medication Tech
Timeline
Resource & Referral Assistant
Marine Corps Community Services, CYP
11.2019 - CurrentRead More
Front Desk Associate
Marine Corps Community Services, CYP
01.2019 - 11.2019Read More
Lead Teacher
Quantico Child Development Center
10.2009 - 11.2019Read More
Central Texas College
Bachelor of Arts from Psychology
Read More