Overview
Work History
Education
Skills
Certification
Campus and Community Experience
Timeline
Generic

Teliyah James

Norristown,PA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Athletic Ticket Sales Representative

ECU Athletic Ticket Office
Greenville, NC
03.2024 - Current
  • Ensured outstanding customer satisfaction through effective communication and problem-solving skills during interactions with customers in-person and over the phone.
  • Assisted in the setup and coordination of events, including managing will-call and distributing tickets to patrons.
  • Maintained accurate records of ticket sales, inventory, and customer interactions, ensuring data integrity and confidentiality.
  • Addressed and resolved customer concerns and issues promptly, improving customer satisfaction and loyalty.
  • Worked effectively with a team of ticket office staff and other departments to ensure smooth operations during events.

Designated Hitter, Cashier, Technician

Walgreens
East Norriton, PA
08.2019 - 02.2023
  • Trained numerous new technicians to provide excellent customer service, which resulted in higher percentages in customer satisfaction scores.
  • Executed diverse pharmacy functions ensuring high level of precision, productivity and customer satisfaction.
  • Communicated extensively with patients to provide assistance, support, and instructions.
  • Managed medication stocks, including conducting counts, labeling products, and maintaining controls.
  • Created new customer profiles and updated changes, such as demographics, allergies, and new medications, in pharmacy computer systems.

Concession Stand Staff

Roy Stewart Stadium; Murray State Athletics
Murray, KY
09.2021 - 11.2022
  • Greeted customers in a polite and timely manner.
  • Worked as a team to fulfill orders in an efficient way.
  • Maintained stock throughout the duration of games.

Cashier Assistant

McDonald's
East Norriton, PA
07.2018 - 08.2019
  • Learned roles of other departments to provide coverage and keep store operational.
  • Efficiently handled cash, check, debit, and credit card payments, ensuring accuracy and quick processing through a Point-of-Sale system.
  • Increased customer satisfaction with assistance for any request or question.
  • Stayed up to date on current item discounts to support promotions.
  • Resolved cash register, card scanner, and printer issues.

Education

Bachelor of Science in Communication - Interpersonal & Organizational Communication

East Carolina University
Greenville, NC
05.2025

Skills

  • Time Management
  • Problem Solving
  • Customer Service
  • Active Listener
  • Planning and Organization
  • Team Building
  • Conflict Resolution
  • Interpersonal Skills
  • Adaptability
  • Leadership

Certification

Basic Life Support, CPR, 06/2025

Campus and Community Experience

  • East Carolina University, 08/2024-Current
  • Prison Ministry, 10/2023
  • Victorious Living, 09/2023
  • Murray State University, 08/2020-05/2023
  • NCAA Division 1 Track & Field Athlete
  • Racers Day of Service, Murray Calloway County Animal Shelter, 11/2022
  • Arboretum Cleanup, Murray State University, 09/2021
  • Field Day Volunteer, Stewart Middle School, 06/2019
  • Plymouth Meeting, Sandy Hill House Stable, 05/2019
  • Norristown Volleyball Pancake Fundraiser, 2019-2020
  • Norristown Track and Field Pancake Fundraiser, 2017-2020

Timeline

Athletic Ticket Sales Representative

ECU Athletic Ticket Office
03.2024 - Current

Concession Stand Staff

Roy Stewart Stadium; Murray State Athletics
09.2021 - 11.2022

Designated Hitter, Cashier, Technician

Walgreens
08.2019 - 02.2023

Cashier Assistant

McDonald's
07.2018 - 08.2019

Bachelor of Science in Communication - Interpersonal & Organizational Communication

East Carolina University

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Teliyah James