Summary
Overview
Work History
Education
Skills
Timeline
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Tellilia Davis

Jacksonville,FL

Summary

Dynamic professional excelling in order management and customer satisfaction. Detail-oriented and skilled in report writing. I effectively streamlined processes to enhance revenue generation and am known for superior customer service and complex problem-solving. I build strong relationships to drive operational success.

Overview

8
8
years of professional experience

Work History

Security Officer

Giddens Security
10.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Order Management Specialist

Fanatics, Inc
09.2017 - 10.2022
  • Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.

Education

Diploma -

Robert E Lee High School
Jacksonville, FL

Skills

  • Report writing
  • Incident reporting
  • Detail-oriented
  • Superior customer service
  • Complex Problem-solving
  • Relationship building and management

Timeline

Security Officer

Giddens Security
10.2022 - Current

Order Management Specialist

Fanatics, Inc
09.2017 - 10.2022

Diploma -

Robert E Lee High School

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Tellilia Davis