Telly Davis
Revenue Cycle Management
Fairfield,CA
Summary
Perform task with the guidance of the policy and procedures of the organization. Motivated individual with good supervisory/managerial skills. Ability to facilitate new procedures that are implemented. Great communication skills. Possess quick decision making and problem solving skills. Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 19 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Patient Access Manager providing face-to-face financial counseling to both insured and uninsured individuals.
Overview
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Patient Access Manager
Alameda Hospital
Alameda, CA
12.2017 - Current
- Ensuring that staff are trained to positively identify the patient to prevent any duplicate medical records and or erroneous registrations
- Making sure that complete insurance verification is done by performing quality assurance checks daily in order for clean claims to drop and ensure reimbursement is obtained timely
- In order to be in compliance assuring that every patient signature is obtained on required documents and provide conditions of admission, patients with rights, notice of privacy, and other important information.
- Providing goals to the department with regards to point of service collections and maintaining and or exceeding that goal monthly by ways of daily checks on patient accounts
- Manages financial counselor in the department making sure that every patient is screened and discharged with a payer source
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Educated all registration staff personnel regarding updates and changes to job positions
Patient Accounting Manager
Alameda Health System
San Leandro, CA
01.2016 - 11.2017
- Managed the Business Office for San Leandro and Alameda Hospital reporting directly to the Patient Financial Services director any issues related to the Revenue cycle.
- Managed all collection and billing activity to ensure that efforts were being made to bill and collect on accounts timely.
- Reviewed aged trial balance weekly to capture revenue for the facility.
- Monitored vendor’s collection activity as it relates to the early out or bad debt agencies making sure that invoices paid were correct.
- Monitoring key performances indicators such as timely Medicare payments, Accounts Receivable days, and reducing bad debt.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Patient Access Supervisor
Alta Bates Summit
Berkeley, CA
07.2015 - 12.2015
- Provided managerial support and direction for the admitting department through the utilization of staff and other resources and the reviewing of reports.
- Involved in the departmental quality improvement program ensuring that the correct demographic and insurance information is obtained allowing for timely reimbursement.
- Facilitated training with new operating systems and new procedures.
- Educate and enforce policies related to patient registration, billing, and collection of patient financial responsibility.
- Direct staff as a member of the Partnership Council meeting once monthly as a joint effort between the Emergency Department management team and Patient Access management team.
- Reviewed staff time in Kronos ensuring that the proper time was captured and employees are paid correctly.
- Performed annual evaluations on employees ensuring that they are meeting standards set within the scope of their job.
Patient Access Supervisor
San Leandro Hospital
San Leandro , CA
05.2014 - 07.2015
- Provided managerial support and direction for the admitting department through the utilization of staff and other resources and the reviewing of reports.
- Involved in the departmental quality improvement program ensuring that the correct demographic and insurance information is obtained allowing for timely reimbursement.
- Facilitated training with new operating systems and new procedures.
- Educate and enforce policies related to patient registration, billing, and collection of patient financial responsibility.
- Direct staff as a member of the Emergency Department Improvement Committee meeting once monthly as a joint effort between the Emergency Department management team and Patient Access management team.
- Reviewed staff time in Kronos ensuring that the proper time was captured and employees are paid correctly.
- Performed annual evaluations on employees ensuring that they are meeting standards set within the scope of their job.
Patient Account Representative II
San Leandro Hospital
San Leandro, CA
10.2002 - 04.2014
- Promoted to Patient Access Supervisor due to my knowledge of the Business office process as well as the front end registration process.
- Performed duties as a cash poster in which once payments were received from various insurances I would post the payment to the patients account.
- Followed up on payments from various insurance companies after the claim was billed noting the accounts of the findings and or sending in pertinent information requested in order to receive payment.
- Determined reimbursement problems, adjusted and resubmitted claims.
- Assisted in helping patients apply for Charity care and eligibility determination.
Education
No Degree - Medical Assistant
Western Career College
San Leandro, CA 01.2000 - 01.2001
Skills
Patient data privacy
undefinedTimeline
Patient Access Manager
Alameda Hospital
12.2017 - Current
Patient Accounting Manager
Alameda Health System
01.2016 - 11.2017
Patient Access Supervisor
Alta Bates Summit
07.2015 - 12.2015
Patient Access Supervisor
San Leandro Hospital
05.2014 - 07.2015
Patient Account Representative II
San Leandro Hospital
10.2002 - 04.2014
No Degree - Medical Assistant
Western Career College
01.2000 - 01.2001
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