Telma Funes
Plainview,NY
Summary
Experienced non-medical Care Provider offering 15 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
23
23
years of professional experience
Work History
Hospitality Team Member
Mama Theresas Pizzeria Rstrnt
07.2012 - Current
- Identified and resolved customer complaints concerning food or lodging.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
- Established unique service goals to each venue to provide constant and excellent service.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
Caregiver
Self-employeed
06.2010 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Retail Cashier
Hess Corp
01.2010 - 07.2012
- Collaborated with various team members to meet guests' requests.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased customer service ratings significantly through personable service.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
Team Member
Dunkin' Donuts
01.2002 - 02.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Plainview-Old Bethpage John F Kennedy High School
Plainview, NY06.2004
Skills
- Clientele relationship development
- Operational Support
- Visitor Orientation
- Property Management System
- Event Coordination
- Inventory Stocking
- Credits and Refunds
- Call Response and Transfer
- Cash Register Operations
- Staff Supervision
- Cleaning and Sanitizing
- Cash Handling
- Active Listening
- Team Collaboration
- Work Task Prioritization
- Product Scanning
- Pricing and Markdowns
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
Education
Plainview High School
Contact
Plainview, NY 11803
Timeline
Hospitality Team Member
Mama Theresas Pizzeria Rstrnt
07.2012 - Current
Caregiver
Self-employeed
06.2010 - Current
Retail Cashier
Hess Corp
01.2010 - 07.2012
Team Member
Dunkin' Donuts
01.2002 - 02.2012
High School Diploma -
Plainview-Old Bethpage John F Kennedy High School
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