Jessica Bussonnais

As a hospitality Assistant, we ensure the best services are offered for patrons...preparing rooms, liaising with suppliers, and providing assistance to catering services. Our main priority is to have a comfortable welcoming space for our guests meeting, event or retreats! It is the job of the hospitality Assistant to implement events that are coordinated by the hospitality coordinator. I am also responsible for assisting volunteers in our newest ministry, "The cookie ministry". We look for volunteers to come BAKE with us so we can provide fresh snack bags to local food pantries. I am also a PAL (parents of addicted loved ones) co-facilitator. I work closely with our PAL facilitator to provide support for parents and people who struggle with someone with addiction. We also work closely with outside organizations to find and offer resource information to our peers.

• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Obtained payments from patients and scanned identification and insurance cards.
• Provided prompt, polite and professional in-person and telephone customer service.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Performed various administrative tasks by filing, copying and faxing documents.

• Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• Boosted brand awareness with target customer demographics with social, print, and email campaigns.
• Improved website visibility through development and implementation of SEO strategies.
• Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
• Conducted market research to identify new opportunities and target markets.
• Created and managed social media campaigns to increase brand engagement.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Answered general marketing department inquiries by email, phone, and mail.
• Used online and offline marketing to generate leads, increase visibility and drive sales growth.

• Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
• Enforced policies and safety standards through building and room rounds.
• Conducted weekly meetings with staff to review goals, address issues and provide support.
• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
• Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
• Developed, implemented and monitored residential policies and procedures.
• Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
• Coordinated activities and events to create safe, positive and inclusive environment.