Telma Pena
Cutler Bay
Summary
Detail oriented HR professional with 10+ years of experience supporting operations, payroll, onboarding, and employee services in fast-paced environments. Strong background in staff coordination, compliance, and administrative support. Bilingual in English and Spanish with a proven ability to enhance employee experience and streamline HR processes.
Overview
27
27
years of professional experience
Work History
Executive Director / HR Manager
Sea Spice LLC
Miami
01.2013 - Current
- Lead HR administrative functions including new hire onboarding, employee records, and documentation
- Manage payroll processing, timekeeping, and staff scheduling to ensure seamless operations in a high-volume environment
- Acted as a key point of contact for employee inquiries, providing HR and operational support
- Support the entire location with Executive decisions along with HR Functions
- Coordinated benefits administration and facilitated internal communications to improve employee engagement and support
- Supported leadership with performance tracking and reporting to enhance employee relations and operational effectiveness
- Maintain and update HR policies and procedures; implement process improvements
Mortgage Loan Officer
GMAC Mortgage
01.2006 - 01.2008
- Guided clients on financial products, ensuring exceptional customer service and satisfaction
- Cultivated client relationships through targeted networking and referrals to increase client retention
- Maintained precise client records and documentation to support compliance and enhance service delivery
Mortgage Loan Consultant
American Home Mortgage
01.2004 - 01.2006
- Consulted with clients to assess financial needs and loan options.
- Explained mortgage products and terms to potential borrowers.
- Reviewed loan applications for accuracy and completeness.
- Maintained accurate records to ensure compliance with lending requirements and streamline loan processing
- Developed referral networks to enhance client acquisition and supported client onboarding processes
Mortgage Loan Consultant
Washington Mutual Bank
01.2003 - 01.2004
- Assisted clients in navigating mortgage options and loan applications.
- Evaluated financial documents to determine loan eligibility and risk assessment.
- Communicated with lenders to secure favorable loan terms for clients.
- Cultivated client relationships while coordinating loan processing documentation to ensure timely and accurate submissions
Mortgage Processor III
Washington Mutual Bank
01.1999 - 01.2003
- Reviewed and processed loan documentation to ensure compliance and accuracy in underwriting
- Coordinated cross-departmental efforts to secure timely loan approvals
- Organized records and communicated consistently with clients to enhance service experience
Education
Miami Dade Community College
Newbury College-Boston
MAChristopher Columbus High School -
Boston, MASkills
- HR Administration & Employee Support
- Paychex's Onboarding & New Hire Processing
- Payroll & Timekeeping Systems
- Employee Records Management
- Compliance & Policy Adherence
- Staff Scheduling & Coordination
- Employee Relations Support
- Microsoft Office (Word, Excel, Outlook)
- POS & Scheduling Systems: Micros 3400, 7 shifts, Toast
- Vendor Management & Accounts Payable
- Bilingual: English & Spanish
Timeline
Executive Director / HR Manager
Sea Spice LLC
01.2013 - Current
Mortgage Loan Officer
GMAC Mortgage
01.2006 - 01.2008
Mortgage Loan Consultant
American Home Mortgage
01.2004 - 01.2006
Mortgage Loan Consultant
Washington Mutual Bank
01.2003 - 01.2004
Mortgage Processor III
Washington Mutual Bank
01.1999 - 01.2003
Miami Dade Community College
Newbury College-Boston