Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TELMA SAVAGE

Tampa,FL

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

9
9
years of professional experience

Work History

Centralized Claims Adjuster

Propressive
06.2022 - Current
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Documented all investigation activity and presented reports to management.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Elite Account Expert

T-MOBILE
07.2014 - 05.2022
  • Review documents such as purchase orders, credit memos, charge slips, in order to compute fees and charges due
  • Resolve billing discrepancies to client's satisfaction
  • Present new or additional products and services to existing customers
  • Install, configure, and troubleshoot computer systems, servers, and network issues
  • Explain highly technical details to customers using simple understandable terms
  • Maintain up-to-date knowledge of company products and services
  • Follow-up on customers to ensure their issues are completely resolved
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions
  • Proficient with assisting customers with Technical issues.

Education

Liberal Arts Candidate -

Pasco-Hernando State College
New Port Richey, FL
05.2023

Skills

  • Proficient with assisting customers with Technical issues
  • Ability to type 45 wpm
  • Microsoft Word,Excel, and Access
  • Ability to multitask effectively
  • Clear communication skills aimed
  • Familiar With Fraud Statutes
  • Accident Scene Investigations
  • Claims Processing
  • Legal Proceedings Knowledge
  • Policy Investigations
  • Proficient with escalation calls
  • Detail-oriented and efficient in Providing customer service in Adverse situations
  • Information Security Training (HIPPA)
  • Data Privacy and Security Training
  • Advanced skills in trouble-shooting technical issues

References

References available upon request

Timeline

Centralized Claims Adjuster

Propressive
06.2022 - Current

Elite Account Expert

T-MOBILE
07.2014 - 05.2022

Liberal Arts Candidate -

Pasco-Hernando State College

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