Summary
Overview
Work History
Education
Skills
Timeline
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GRACE VILLARD

Dallas-Fort Worth Area

Summary

Dynamic and results-oriented professional with extensive experience at Progressive Insurance, adept in strategic problem solving and client interaction. Leveraged critical decision analysis and insurance policy coverage knowledge to enhance operational efficiency and customer satisfaction. Proven track record in streamlining organization processes and leading incident investigations, demonstrating exceptional project planning and clear communication skills.

Overview

10
10
years of professional experience

Work History

Centralized Claims Adjuster

Progressive Insurance
Austin, USA
10.2022 - Current
  • Proficient in Claims Pro, Connect, LexisNexis, PD Suite (Mitchell), ISO, Accurint- software programs used as a Claims Adjuster.
  • Critical thinker and analytical person
  • Resolve and document issues on claims quickly and accurately, with strong administrative skills.
  • Proactively collaborate with teams to gain operational analysis and provide a great customer experience.
  • Maintaining an elevated level of confidentiality.
  • Building relationships and trust with employees and customers.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Interpreted policy language to determine coverage for insureds under various lines of business.

Central Loss Report Rep

Progressive Insurance
Tampa, USA
05.2021 - 10.2022
  • Provided customer service by answering product and service related questions.
  • Greeted customers and responded to inquiries in a timely manner.

Sales Representative

Progressive Insurance
Tampa, USA
03.2021 - 04.2021
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.

Administrative Analyst

Medidata Solutions
New York, USA
09.2014 - 08.2018
  • Worked with Project Managers, Engineers, and Senior Analysts developing solid software for medical data.
  • Coded and prepared company's first manual for all stakeholders to reference across the organizations to access medical trials at various stages of development.
  • Slim lined processes for efficiency for hierarchy stakeholders and medical groups.
  • Developed check and balance system for confidential access.
  • Developed and maintained databases to track and analyze departmental performance metrics.
  • Prepared reports for senior management on operational trends and areas of improvement.
  • Organized meetings, conferences, and travel arrangements for executives.

Education

Bachelor of Science - Management

National American University Online
Rapid City, SD

Skills

  • Critical Decision Analyst
  • Strategic Problem Solver
  • Project Planning
  • Task Prioritization
  • Streamlined Organization
  • Clear Communication
  • Client Interaction Skills
  • Incident Investigation Expertise
  • Claims Evaluation
  • Insurance policy coverage knowledge
  • Regulatory Compliance Investigations

Timeline

Centralized Claims Adjuster

Progressive Insurance
10.2022 - Current

Central Loss Report Rep

Progressive Insurance
05.2021 - 10.2022

Sales Representative

Progressive Insurance
03.2021 - 04.2021

Administrative Analyst

Medidata Solutions
09.2014 - 08.2018

Bachelor of Science - Management

National American University Online

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GRACE VILLARD