Temeca Wilson
Ocean Springs,MS
Summary
Experienced professional with a track record of success in office administration, management, banking, customer service, mortgage loan processing, origination, and automated underwriting. Proficient in mortgage laws and regulations. Exceptional at multitasking and achieving project goals. Known for developing and implementing effective practices to drive performance. Detail-oriented with strong problem-solving and leadership skills. Looking for an opportunity to fully utilize my experience in a dynamic organization.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
U.S. Bank
Remote
06.2023 - Current
- Answering clients inbound calls to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Mortgage Loan Processor
First Community Mortgage
Texas
06.2015 - 05.2023
- Responsible for collecting and verifying all documentation required for loan submission is complete and in compliance
- Working with each client collecting all documentation to make sure all documents are signed and dated correctly that is required by the investor/lender and government for final loan approval and clear for closing status
- Includes verifying income and employment documentation to verify ratios are in line with the loan program and loan to value is in line with loan requirements
- Verifying all invoices and fees necessary for closing, and ordering the closing package and title to the subject properties are clear
- Submitting files to underwriting and communicating with borrower/realtor/builder to provide current status reports
- Analyzing information regarding a borrower's income, assets & debts and determining the proper loan program for the borrower
- Responsible for meeting deadlines associated with loan processing, including submission deadlines and closing dates
- Ensuring that all loan applications and loan processing activities comply with applicable laws and regulations.
Administrator
Back Home Senior Care
Alameda, CA
07.2012 - 03.2014
- Developed and implemented strategies to achieve the organization's goals and objectives
- Created weekly and monthly reports and presentations
- Managed the day-to-day calendar for the company president
- Assisted with all Human Resource functions including recruiting, hiring, training and staff development
- Calculated payroll accurately and timely
- Researched and assisted with the preparation of motions, policies, and procedures
- Entered payroll and invoicing and exported to QuickBooks
- Helped design incentive plans for staff.
Branch Supervisor
Bank of Alameda
Alameda, CA
11.2006 - 10.2011
- Managed daily store operations including answering phones, replying to e-mails, filing and organizing files, opening and closing Bank
- Crestcom- Bullet Proof Manager certificate
- Earned Award of Achievement for successful completion of courses Principals and Qualities of Leadership and Selling Through Stellar Service
- Selected to serve as Lead Supervisor; trusted with situations requiring high-level problem-solving and decision-making abilities
- Oversaw the day-to-day operations of the branch, including managing staff schedules, ensuring the branch is properly staffed, and overseeing branch activities
- Ensured that customers receive excellent service and that all customer inquiries and concerns are addressed in a timely and professional manner.
Teller Supervisor
Heritage Bank of Commerce
Mountain View, CA
09.2005 - 11.2006
- Supervised staff of four and ensured ongoing maintenance and compliance with business guidelines
- Served as the key point of contact for teller questions and troubleshooting in the absence of the manager
- Applied a high degree of accuracy to process transactions in a timely manner
- Provided exemplary customer service and led employees by example, exhibiting high-quality interpersonal skills
- Reviewed operational and security reports monthly to ensure compliance by all branch employees and identify any possible hazards or security breaches
- Provided daily coaching and development of tellers to guarantee the accuracy and confidentially of all transactions.
Education
Business Consultant Certification -
IAP Career College
TX08.2024
Associate in Applied Science Degree in Business Administration -
Heald College
CASkills
- Microsoft Office
- Mortgage Originating
- Loan Processing
- Project Management
- Business Development
- QuickBooks
- Administrative Support
- Performance Improvement
- Regulatory Compliance
- Customer Service
- Risk Management
- Documentation
- Problem-Solving
- Good Communication Skills
- Highly Organized
- Relationship Building
- Strategic Planning
- Organizational Skills
- Professional telephone demeanor
- Microsoft Outlook
- Computer Proficiency
- Active Listening
- Staff Training
- Appointment Scheduling
- Scheduling
- Data Entry
- Microsoft PowerPoint
- De-Escalation Techniques
- Team Development
- Credit card payment processing
Timeline
Customer Service Representative
U.S. Bank
06.2023 - Current
Mortgage Loan Processor
First Community Mortgage
06.2015 - 05.2023
Administrator
Back Home Senior Care
07.2012 - 03.2014
Branch Supervisor
Bank of Alameda
11.2006 - 10.2011
Teller Supervisor
Heritage Bank of Commerce
09.2005 - 11.2006
Business Consultant Certification -
IAP Career College
Associate in Applied Science Degree in Business Administration -
Heald College
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