Temeicha Douglas
Columbus,OH
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Charter Spectrum, enhancing customer loyalty and satisfaction through effective problem-solving and active listening. My skills in resolving disputes and streamlining online transactions led to significant improvements in user experience, showcasing my critical thinking and customer service expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Woodward High School
Toledo, OH06.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Charter Spectrum
10.2018 - Current
Woodward High School