Temeka Moore
Bradenton,FL
Summary
Detail-oriented professional specializing in warranty processing, claim management, and compliance auditing. Demonstrated success in resolving customer issues and enhancing documentation tracking efficiency. Strong analytical skills contribute to improved operational processes and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Warranty Coordinator
Classic Floors @ Ferrazzano
Palmetto, Florida
08.2025 - Current
- Processed warranty claims for floor products with high accuracy and efficiency.
- Streamlined warranty approval processes by organizing documentation and tracking systems.
- Resolved warranty issues by communicating effectively between customers and service teams.
- Maintained detailed records of warranty claims and customer interactions to ensure compliance.
- Addressed customer inquiries regarding product details and warranty coverage.
Customer Service Specialist
R.T. Moore Mechanical Plumbing
Bradenton, Florida
04.2023 - 07.2025
- Resolved service issues by coordinating technicians and scheduling appointments to ensure customer satisfaction.
- Investigated escalated customer complaints to identify root causes and implement effective solutions, enhancing overall service quality.
- Managed customer inquiries via phone and email, ensuring timely responses.
- Processed returns, refunds, and exchanges in alignment with company policies to maintain customer trust.
- Assisted customers in selecting appropriate plumbing products based on requirements.
Medical Records Specialist
Heart Specialists of Sarasota
Sarasota , Florida
12.2017 - 03.2023
- Managed patient medical records using electronic health record systems to support operational efficiency.
- Ensured documentation compliance and accuracy of patient information through regular audits.
- Conducted comprehensive audits of medical records to ensure quality assurance and completeness.
- Reviewed medical records for accuracy, confirming all documentation met established standards.
- Maintained confidentiality of sensitive patient data in strict adherence to regulations.
- Adhered to HIPAA guidelines while handling protected health information.
- Collected and filed confidential patient information to maintain organized records.
- Responded to inquiries regarding status and availability of patient records.
Front Desk Receptionist
Sysco West Coast
Palmetto , Florida
01.2013 - 10.2017
- Greeted visitors and clients to establish a welcoming atmosphere.
- Managed multi-line phone system, directing calls to departments for streamlined communication.
- Scheduled appointments and maintained calendar for management team operations.
- Processed incoming and outgoing mail, ensuring timely delivery to support operational efficiency.
- Maintained inventory of office supplies, placing orders to replenish stock.
- Assisted in onboarding new employees by providing orientation materials to facilitate smooth transitions.
Education
High School Diploma -
Manatee High
Bradenton06-2000
Skills
- Warranty claims processing
- Claims administration
- Warranty compliance
- Warranty audits
- Record management
- Product expertise
- Customer engagement
Timeline
Warranty Coordinator
Classic Floors @ Ferrazzano
08.2025 - Current
Customer Service Specialist
R.T. Moore Mechanical Plumbing
04.2023 - 07.2025
Medical Records Specialist
Heart Specialists of Sarasota
12.2017 - 03.2023
Front Desk Receptionist
Sysco West Coast
01.2013 - 10.2017
High School Diploma -
Manatee High