Nikki Hill
Las Vegas,NV
Summary
Results-driven professional with expertise in warranty claims processing and vendor relations. Skilled in optimizing resolution timelines and fostering customer satisfaction through collaboration and effective problem-solving. Strong analytical abilities contribute to achieving operational goals in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Warranty Coordinator
Harmony Homes Inc.
Las Vegas, Nevada
07.2019 - 08.2026
- Coordinated warranty claims process for residential construction projects, enhancing resolution timelines.
- Reviewed and processed warranty requests from homeowners and contractors, achieving timely resolutions.
- Communicated with vendors to address and resolve warranty-related issues effectively.
- Maintained accurate records of warranty claims and service requests for reporting purposes.
- Collaborated with construction teams to ensure compliance with warranty standards.
- Educated customers on warranty coverage and claim procedures.
- Developed training materials for new staff on warranty processes and systems.
- Assisted in identifying trends in warranty claims, informing strategies for improved service delivery.
- Researched customer complaints to identify root cause of problems and determine best course of action for resolution.
- Assisted in the development of new policies and procedures for warranty administration.
- Evaluated employees' work performance to check adherence to quality standards. to check adherence to quality standards and proper procedures.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
Office Manager
Harmony Homes, Inc.
Las Vegas, Nevada
07.2019 - 08.2026
- Managed daily office operations and ensured smooth workflow at Harmony Homes.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in onboarding new employees and provided training on policies.
- Provided administrative support to management team including preparing reports and presentations.
- Designed and maintained filing systems for efficient document retrieval.
- Maintained office organization to enhance efficiency and professionalism.
- Oversaw office supplies inventory and maintained vendor relationships consistently.
- Procured necessary office supplies to ensure smooth operations. and equipment to maintain adequate inventory levels.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed contracts for accuracy and compliance before company approval.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Legal Assistant
Harmony homes., Inc.
Las Vegas, Nevada
07.2019 - 08.2026
- Supported attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining signatures to streamline legal operations.
- Organized case files and maintained accurate records for ongoing legal matters.
- Coordinated communication between attorney and outside counsel to ensure accurate information exchange and maintain case progress.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Ensured that all paperwork was properly filed according to established procedures.
- Systematized legal documents in filing systems and databases to enhance retrieval efficiency.
- Scanned physical documents into electronic format for storage in a secure database system.
- Answered phones promptly while providing courteous customer service.
- Processed incoming mail on a daily basis.
Construction Office Admin.
Harmony Homes, Inc.
Las Vegas, Nevada
07.2019 - 08.2026
- Executed daily administrative tasks with precision and timeliness.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered attentive customer service through in-person and phone interactions.
- Collaborated with diverse coworkers to achieve project objectives and resolve product and service-related issues.
Skills
- Claims processing
- Claims processing
- Warranty administration
- Warranty compliance
- Record maintenance
- Record keeping
- Vendor relations
- Customer relationship management
- Claims processing
Timeline
Warranty Coordinator
Harmony Homes Inc.
07.2019 - 08.2026
Office Manager
Harmony Homes, Inc.
07.2019 - 08.2026
Legal Assistant
Harmony homes., Inc.
07.2019 - 08.2026
Construction Office Admin.
Harmony Homes, Inc.
07.2019 - 08.2026