Temekia Whiteside
Montgomery,AL
Summary
Dynamic professional with a proven track record at Captain D's and Bank of America, enhancing customer satisfaction and driving revenue growth through effective problem-solving and financial management. Skilled in multitasking and staff supervision, I excel in high-pressure environments, consistently delivering exceptional service and fostering strong customer relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Captain D's
Montgomery, AL
05.2024 - 07.2025
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
- Provided essential support during contract negotiations which aided managers to close profitable deals.
- Reduced operational costs with thorough budget analysis and effective cost-saving measures.
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
Customer Service Representative
Bank of America
Montgomery, AL
05.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Metro PCS
Montgomery, AL
03.2021 - 12.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
CNA
Answer Prayers
Montgomery, AL
01.2020 - 04.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Server /Cook/ Trainee
Waffle House
Montgomery, AL
10.2013 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Telephone Operator
Teleperformance TCI
Wetumpka, AL
09.2006 - 02.2009
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
Education
Wetumpka High
Wetumpka, AL05.2006
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Staff management
- Financial management
- Retail operations
- Inventory management
- Customer relations
- Problem-solving
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Multitasking and time management
Certification
CNA
ServSafe
Timeline
Manager's Assistant
Captain D's
05.2024 - 07.2025
Customer Service Representative
Bank of America
05.2022 - 05.2024
Sales Associate
Metro PCS
03.2021 - 12.2023
CNA
Answer Prayers
01.2020 - 04.2023
Server /Cook/ Trainee
Waffle House
10.2013 - 08.2019
Telephone Operator
Teleperformance TCI
09.2006 - 02.2009
Wetumpka High