Summary
Overview
Work History
Education
Skills
Timeline
Generic

Temera Durr

Hillside,IL

Summary

Season Support Associate with many years of experience in roles. Friendly and personable professional with methodical and resourceful approach to problem-solving. Supports team members and management in maintaining smooth operations. Highly skilled Support Associate with background in customer service and technical assistance. Have consistently provided solutions to diverse client queries, improving overall customer satisfaction. Strengths include problem-solving, multitasking, and communication skills. Previous roles have led to improved customer retention and increased efficiency in support procedures.

Overview

2
2
years of professional experience

Work History

Recieving Support Associate

Macy's
Oak Brook, IL
02.2023 - 09.2024
  • Greet customers warmly and direct them to the appropriate department
  • Unload and unpack merchandise, remove packaging, and add security tags
  • Sort and label merchandise, keeping the receiving area clean and organized
  • Complete all processing and receiving activities in accordance with productivity standards, timelines, and asset protection inventory control and compliance procedures
  • Ensure promotional signage is accurate and up-to-date
  • Move merchandise to the stockroom or sales floor, assisting with product placement and seasonal changes
  • Select and pack merchandise from the selling floor, process shippable returns, and abandoned in store pickup orders
  • Retrieve and deliver orders curbside, ensuring timely completion of online pickups
  • Collaborate with team members to meet goals and maintain a positive environment

Support Associate

Nordstrom
Oak Brook, IL
11.2023 - 02.2024
  • Receiving and handling stock orders receiving from hub or warehouse
    Ensuring accuracy of products received and reporting any discrepancy
    Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.
    Keeping back of house in a tidy manner compliant with Retail Operations and Standards.
    Quality control on all products at all times and reporting any issues to store lead
    Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks
    Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties

OST Associate

Neiman Marcus
Oak Brook, IL
10.2022 - 01.2023

• Unload and sort inbound merchandise and prepare the merchandise for the selling floor
• Prepare outbound merchandise to be shipped to a client, another store or the distribution center
• Complete daily inventory control operations
• Execute merchandise price changes as needed
• Ensure all safety procedures are followed on the receiving dock and in all other work areas

Education

High School Diploma -

Montini Catholic High School
Lombard, IL
12-2021

Skills

  • Sales Support
  • Documentation skills
  • Customer Support
  • Event Coordination
  • Project Support
  • Documentation abilities

Timeline

Support Associate

Nordstrom
11.2023 - 02.2024

Recieving Support Associate

Macy's
02.2023 - 09.2024

OST Associate

Neiman Marcus
10.2022 - 01.2023

High School Diploma -

Montini Catholic High School
Temera Durr