Temesha Speaight
Spartanburg,SC
Summary
Detail-oriented Claims Adjuster with almost seven years of experience. Thorough understanding of claims process. Analytical thinker skilled at developing innovative solutions to complex problems. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills.
Overview
7
7
years of professional experience
Work History
Insurance Claims Specialist II
GEICO
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, rideshare and more.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Optimized work processes within the team by sharing best practices for evaluating evidence and validating coverage eligibility
Insurance Claims Specialist I
Geico
12.2017 - 09.2024
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Respond to letters of representation from attorneys
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Personal Injury Protection Adjuster
Geico
- Reduced fraudulent claim payouts by diligently identifying potential fraud indicators and collaborating with the Special Investigation Unit.
- Expedited claim processing by promptly obtaining necessary documentation such as medical records, police reports, recorded statements and more.
- Managed a diverse caseload of personal injury protection claims while maintaining organization and prioritization skills for optimal productivity.
- Issued payments to medical providers, attorneys and policyholders for medical billing, mileage, wageloss and more
Claims Service Representative II
Geico
- Schedule vehicle repairs and rental set up
- Settle undisputed liability claims
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Claims Service Representative I
GEICO
- Begin claims process
- Monitored claim trends for potential fraud indicators, contributing to the reduction of fraudulent activity within the company.
- Collaborated with internal departments and external vendors to resolve claims.
- Followed up with customers on unresolved issues.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FLSkills
- Claims Investigation
- Policy Interpretation
- Claims Processing
- Caseload Management
- Self Motivation
- Adaptability
License & Certifications
- 6-20 All Lines Adjuster - Florida
- Property & Casualty Adjuster - North Carolina, South Carolina & Texas
- Associate Professional Development Program
Sensitivity
General/Internal
Timeline
Insurance Claims Specialist I
Geico
12.2017 - 09.2024
High School Diploma -
Lakeland Senior High School
Insurance Claims Specialist II
GEICO
Personal Injury Protection Adjuster
Geico
Claims Service Representative II
Geico
Claims Service Representative I
GEICO
Similar Profiles
Amanda JacobyAmanda Jacoby
Customer Service Representative at GEICOCustomer Service Representative at GEICO
Brent WatsonBrent Watson
Lead Supervisor - Glass Claims at GEICOLead Supervisor - Glass Claims at GEICO
Gabriel MendozaGabriel Mendoza
Bilingual Customer Service Representative at GEICOBilingual Customer Service Representative at GEICO
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
Nicole JacksonNicole Jackson
Escrow Administration at Lima One CapitalEscrow Administration at Lima One Capital