Driven by a commitment to operational excellence and team leadership, I significantly enhanced customer satisfaction and financial performance at KIPP Woodson Park Academy. Leveraging skills in operations management and effective communication, I resolved conflicts and cross-trained teams, ensuring agility and superior service delivery. My approach combines strategic project management with a focus on fostering positive stakeholder relationships.
Hi, I’m
Temica Green-Woodson
Operations
Fairburn,GA
Summary
Overview
11
years of professional experience
Work History
KIPP Woodson Park Academy
School Operations Manager
2023.01 - Current (1 year & 8 months)
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated project planning and execution with team members and team leads.
- Enhanced social media presence with consistent and creative content curation.
- Maintained web pages, intranet, and social media accounts.
KIPP Woodson Park Academy
Office Manager
2019.06 - 2023.01 (3 years & 7 months)
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
KIPP Metro Atlanta Schools
Operations Assistant
2017.07 - 2019.06 (1 year & 11 months)
Job overview
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
PPD
Clinical Research Associate
2013.03 - 2016.06 (3 years & 3 months)
Job overview
- Maintained site monitoring schedules to facilitate effective communication with members of clinical team.
- Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
- Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.
- Implemented electronic data capturing systems to adhere with clinical research guidelines.
- Collaborated with cross-functional teams to successfully meet project timelines and deliverables.
- Traveled to investigative sites to conduct site qualification, initiation, interim monitoring and close-out visits to maintain and enforce regulatory compliance.
- Conducted clinical trial in accordance with protocol and recorded and monitored progress.
- Monitored safety of human subjects and oversaw consent procedures to comply with local and federal regulations.
- Facilitated timely resolution of issues through effective communication with investigators, sponsors, and other stakeholders.
- Interfaced with clinical investigators and site staff to foster ethical research consistent with research plans.
Education
Southern University And A & M College Baton Rouge, LA
Bachelor Of Science from Therapeutic Recreation
05.2000
University Overview
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Staff Development
- Policy Implementation
- Schedule Preparation
- Negotiation
- Budget Control
- Financial Management
- Brand Management
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Managing Operations and Efficiency
- Task Delegation
- Employee Coaching and Mentoring
Affiliations
Affiliations
Member of the Prestigious Well known Sorority-Delta Sigma Theta Sorority, Inc.
Traveling, Reading, and Uplifting Family & Community
Traveling, Reading, and Uplifting Family & Community
Building character and dreams
Timeline
School Operations Manager
KIPP Woodson Park Academy
2023.01 - Current (1 year & 8 months)
Office Manager
KIPP Woodson Park Academy
2019.06 - 2023.01 (3 years & 7 months)
Operations Assistant
KIPP Metro Atlanta Schools
2017.07 - 2019.06 (1 year & 11 months)
Clinical Research Associate
PPD
2013.03 - 2016.06 (3 years & 3 months)
Southern University And A & M College
Bachelor Of Science from Therapeutic Recreation
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