Temidayo Agbola
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Marriott International, Inc.
12.2023 - Current
- Deliver exceptional service by anticipating and exceeding guest expectations throughout their stay.
- Process guest arrivals and departures promptly and warmly, ensuring a seamless experience.
- Maintain strict adherence to cash handling and accounting procedures, ensuring accuracy and trustworthiness.
- Possess in-depth knowledge of hotel facilities, services, and local attractions to provide informed assistance to guests.
- Ensure the cleanliness and welcoming atmosphere of the lobby and entrance area at all times.
- Uphold strict confidentiality and security protocols to safeguard guest information and privacy.
- Resolve guest concerns or complaints promptly and professionally, maintaining a positive guest experience.
- Perform any assigned duties with flexibility and efficiency to support the smooth operation of the front desk team and the hotel.
Music Producer
Self-Employed
03.2020 - Current
- Spearheaded the creation of original beats and instrumental tracks, utilizing a diverse range of musical styles and influences to cater to the unique artistic visions of clients.
- Collaborated with graphic designers and photographers to create visually appealing album artwork that complemented the music''s overall theme.
- Established collaborative relationships with artists signed to Warner Records and Cinematic Music Group, working closely with them to understand their creative vision and translate it into captivating musical compositions.
Media Team
Qodesh Family Church
03.2015 - Current
- Improved audience experience by skillfully managing sound levels during high-profile events.
- Recorded speech and music in digital formats.
- Established clear protocols for pre-production planning and preparation to ensure successful broadcasts each time.
- Trained team members on operating equipment and software, enhancing overall production capabilities.
- Curated engaging visual assets such as graphics, overlays, and lower thirds that enhanced the viewing experience significantly.
Retail Sales Manager
City Gear
07.2023 - 01.2024
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Trained team members in successful strategies to meet operational and sales targets.
Clothing Brand Owner
Andare Avanti
12.2019 - 02.2021
- Increased brand awareness by implementing effective marketing strategies and social media campaigns.
- Conducted regular trend analyses to ensure product offerings remained relevant in a competitive market.
- Boosted online presence through a user-friendly website, enhancing customer engagement.
- Developed an attractive product line that catered to the target market''s preferences and trends.
Education
Bachelor of Science in Business Administration, Finance - Finance
University of Louisville
Louisville, KY05.2025
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Oral and written communications
- Training and mentoring
- Retail Operations
- Driven Work Ethic
- Decision-Making
Timeline
Front Desk Agent
Marriott International, Inc.
12.2023 - Current
Retail Sales Manager
City Gear
07.2023 - 01.2024
Music Producer
Self-Employed
03.2020 - Current
Clothing Brand Owner
Andare Avanti
12.2019 - 02.2021
Media Team
Qodesh Family Church
03.2015 - Current
Bachelor of Science in Business Administration, Finance - Finance
University of Louisville
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