Temika Hall
Prosper
Summary
Experienced with managing patient access and administrative tasks. Utilizes effective communication and problem-solving skills to ensure smooth operations. Knowledge of healthcare systems and patient confidentiality standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LOCKBOX PROCESSOR
City Staffing (JPMorgan Chase)
11.2023 - Current
- Preparing batches of work by removing payments and forms from envelopes.
- Accurately sorted and distributed incoming mail to designated departments, utilizing knowledge of organizational layout.
- Verified accuracy of documents prior to processing for errors or discrepancies.
- Working all areas/departments of production as needed.
- Lift or carry moderate to heavy mail and packages and prolonged standing
- Maintaining a high level of production and accuracy daily.
- Maintained a clean work environment by disposing of trash and recycling paper products appropriately.
- Exhibited a high level of attention-to-detail while processing large volumes of mail quickly and accurately.
- Prepared mail for delivery using scanners, handheld printers, and packing materials.
PATIENT CARE TECHNICIAN
Baylor Scott & White
06.2022 - 11.2023
- Obtained and records vital signs, height and weight; records nutritional intake and output; and performs blood glucose monitoring via fingersticks blood samples, test strips and portable meters
- Maintained unit equipment in good working order and notifies the appropriate parties promptly when equipment requires service or repairs
- Demonstrated knowledge of infection control related to hand washing and universal precautions
- Transferred, admitted, and discharged patients, complying with principles of safe patient handling
- Placed EKG for observing, monitoring, and documenting cardiac arrhythmias
- Adapted well when faced with unexpected situations or changes in workflow processes
- Removed IV and applied dressing to patient arm
ACCESS SERVICE REPRESENTATIVE II
Baylor Scott & White
05.2021 - 06.2022
- Registered and scheduled surgery patients for necessary testing, and helped with their pre-op procedures.
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Processed payments, verified insurance coverage, and managed billing inquiries from patients.
- Negotiated payment solutions on delinquent accounts when the customer cannot make an immediate payment.
- Demonstrated ability to multi-task effectively while managing a high volume of calls from patients.
- Organized medical records for surgeries prior to the day of surgery, ensuring all necessary documents were available.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
VACCINATION REPRESENTATIVE
BAYLOR SCOTT & WHITE — Cornerstone Staffing
02.2021 - 05.2021
- Performed administrative duties such as filing documents and scheduling appointments.
- Utilized computer systems to enter customer information accurately and efficiently.
- Assisted patients with check-in process for COVID-19 vaccinations, answered questions, and resolved issues in a timely manner.
- Greeted customers upon arrival and provided assistance with check-in.
- Verified insurance coverage and eligibility prior to appointments and procedures.
SENIOR REPRESENTATIVE (REMOTE)
Cardinal Health
06.2019 - 12.2020
- Placed orders, processed returns and other product inquiries to maintain client relationships and produced the highest quality of customer service in a fast-paced team environment.
- Managed large amounts of emails and inbound calls in a timely manner.
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
- Gathered and verified all required customer information for tracking purposes.
- Processed debit/credit invoices.
- Utilized strong analytical skills to review and process invoices, ensuring accurate billing and account management.
- Managed multiple client accounts, ensuring timely resolution of product inquiries and claims-related issues.
BIRTH CERTIFICATE COORDINATOR
ST. THOMAS MIDTOWN
03.2018 - 01.2019
- Interviewed obstetrical patients to obtain required information for birth certificates
- Informed mother and/or father of any necessary reporting and charge requirements in the completion or changes in birth certificate information after discharge
- Entered data into the electronic birth registry system in accordance with state vital statistics rules and regulations for every newborn
- Forward accurate and complete birth certificates to the county health department within the required time frame
- Prepared birth/death certificates for the State of Tennessee, in accordance with State regulations
- Performed data entry and file maintenance to keep entire records system current and accurate.
REGISTRAR
Registrar (PRN) PARALLON
09.2016 - 11.2018
- Collected and entered demographic and billing information from patients, ensuring accuracy for insurance claims processing.
- Explained processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Processed credit card payments utilizing secure payment processing systems.
- Identified discrepancies between billed charges and payments received, initiating follow-ups to resolve outstanding issues.
Education
BACHELOR OF SCIENCE (B.S.) - LIBERAL STUDIES
Belmont University
12.2013
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Jackson State Community College
05.2008
Skills
- Conflict resolution
- Time management abilities
- Attention to detail
- HIPAA Regulations Knowledge
- Certified in CPR/AED
- Adaptability and flexibility
- Patient confidentiality
- Insurance verification
- Appointment scheduling
Certification
CERTIFIED NURSE ASSISTANT
Timeline
LOCKBOX PROCESSOR
City Staffing (JPMorgan Chase)
11.2023 - Current
PATIENT CARE TECHNICIAN
Baylor Scott & White
06.2022 - 11.2023
ACCESS SERVICE REPRESENTATIVE II
Baylor Scott & White
05.2021 - 06.2022
VACCINATION REPRESENTATIVE
BAYLOR SCOTT & WHITE — Cornerstone Staffing
02.2021 - 05.2021
SENIOR REPRESENTATIVE (REMOTE)
Cardinal Health
06.2019 - 12.2020
BIRTH CERTIFICATE COORDINATOR
ST. THOMAS MIDTOWN
03.2018 - 01.2019
REGISTRAR
Registrar (PRN) PARALLON
09.2016 - 11.2018
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Jackson State Community College
BACHELOR OF SCIENCE (B.S.) - LIBERAL STUDIES
Belmont University
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