Temika Smith
Saint Gabriel,LA
Summary
Dynamic personal banker with a proven track record at Renasant Bank, excelling in relationship building and customer satisfaction. Expert in branch operations, I engineered tailored financial solutions, enhancing client loyalty and driving business growth. Committed to compliance and operational excellence, I consistently delivered exceptional service and fostered strong client relationships.
Overview
27
27
years of professional experience
Work History
Personal Banker
Renasant Bank
Saint Gabriel, LA
10.2013 - Current
- Facilitated client account inquiries and transactions, ensuring delivery of exceptional customer service.
- Instructed customers on banking products to improve financial literacy and product utilization.
- Reviewed and processed loan applications, ensuring documentation compliance and accuracy.
- Facilitated collaboration among team members to address client issues effectively.
- Engineered personalized financial solutions aligned with unique client objectives.
- Monitored and updated knowledge of bank policies and regulations to ensure compliance in all transactions.
- Assisted customers with account setup and closure. Supported clients in completing loan applications. Guided individuals in enrolling for new services.
- Cultivated new business opportunities through comprehensive financial needs assessments and customized product offerings.
- Enhanced customer satisfaction through delivery of tailored banking solutions and outstanding service.
- Oversaw deposits, withdrawals, and wire transfers to ensure seamless banking transactions for clients.
- Championed promotion of financial products through comprehensive service offering expertise.
- Provided comprehensive financial guidance to enhance client relationships and foster long-term loyalty.
- Managed daily balancing of cash drawers and vault accounts, ensuring accuracy and integrity.
- Executed accurate processing of deposits, withdrawals, and ACH transfers.
- Facilitated collaboration among branch team members to drive achievement of monthly sales targets.
- Addressed customer inquiries and clarified available services, including deposit accounts, bonds, and securities.
- Facilitated cross-selling of bank products and services to enhance customer satisfaction.
- Strengthened client retention through proactive follow-ups and prompt resolution of account issues.
- Facilitated processing of customer requests for statements, check orders, and updates to personal information in database.
Loan Receptionist
Crescent Bank & Trust
Baton Rouge, LA
03.2012 - 01.2013
- Managed loan documentation and ensured compliance with regulatory standards.
- Processed incoming loan applications and verified applicant information for accuracy.
- Coordinated communication between borrowers and loan officers to streamline application workflow.
- Implemented efficient filing systems for loan records, enhancing retrieval speed and organization.
Temporary Relief Carrier
USPS
Gonzales, LA
02.2012 - 03.2012
- Delivered mail efficiently across designated routes, ensuring timely service to customers.
- Managed package sorting and distribution, optimizing workflow processes for improved accuracy.
- Assisted in training new carriers on proper delivery techniques and safety protocols.
- Implemented best practices for handling customer inquiries, enhancing overall satisfaction levels.
Head Teller/ Call Center Representative
Neighbors Federal Credit Union
Baton Rouge, LA
08.1999 - 09.2011
- Oversaw daily operations of teller line, ensuring adherence to policies and procedures.
- Trained and mentored staff on customer service excellence and operational protocols.
- Implemented process improvements that enhanced transaction efficiency and accuracy.
- Managed cash handling processes, safeguarding against discrepancies and losses.
- Resolved complex customer issues, fostering strong member relationships and satisfaction.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Answered inquiries regarding checking and savings accounts and other related products.
Education
No Degree - Chemical Engineering
Southern University And A&M College
Baton Rouge, LASkills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Timeline
Personal Banker
Renasant Bank
10.2013 - Current
Loan Receptionist
Crescent Bank & Trust
03.2012 - 01.2013
Temporary Relief Carrier
USPS
02.2012 - 03.2012
Head Teller/ Call Center Representative
Neighbors Federal Credit Union
08.1999 - 09.2011
No Degree - Chemical Engineering
Southern University And A&M College