Temika Walker
Licensed Dispensing Optician
Cleveland,OH
Summary
Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Overview
13
13
years of post-secondary education
7
7
years of professional experience
Work History
Managing Licensed Dispensing Optician
BJ's Wholesale Club Inc.
Willoughby, OH
04.2019 - Current
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Prepared work orders outlining all specifications for new lenses and frames.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Educated clients about how to adapt to, wear and care for eyeglasses.
Licensed Dispensing Optician
LensCrafters
Middleburg Heights, OH
03.2018 - 04.2019
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Licensed Dispensing Optician
US Vision/ Jc Penney's Optical
Parma, OH
04.2014 - 03.2018
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Education
No Degree - Regular Education
John D. Rockefeller Elementary School
Cleveland, OH 09.1981 - 06.1989
High School Diploma -
Martin Luther King Jr. High School
Cleveland, OH 09.1989 - 06.1993
No Degree - Ophthalmic Technology
Cuyahoga Community College
Cleveland, OH 08.1994 - 05.1996
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Troubleshooting
Multitasking abilities
Critical thinking
Verbal and written communication
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Managing Licensed Dispensing Optician
BJ's Wholesale Club Inc.
04.2019 - Current
Licensed Dispensing Optician
LensCrafters
03.2018 - 04.2019
Licensed Dispensing Optician
US Vision/ Jc Penney's Optical
04.2014 - 03.2018
No Degree - Ophthalmic Technology
Cuyahoga Community College
08.1994 - 05.1996
High School Diploma -
Martin Luther King Jr. High School
09.1989 - 06.1993
No Degree - Regular Education
John D. Rockefeller Elementary School
09.1981 - 06.1989