Anne Murphy
Patterson,NY
Summary
Licensed Dispensing Optician experienced in delivering exceptional customer service and ensuring precise interpretation of prescriptions for custom eyewear. Developed strong client relationships through effective frame selection, lens recommendations, and education on lens care. Managed high-volume workloads while maintaining organized inventory and verifying order accuracy, contributing to operational efficiency.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Licensed Dispensing Optician
PDS Optical
Montrose, NY
07.2021 - Current
- Interpreted prescriptions for custom eyeglass and contact lens orders.
- Measured customer dimensions including bridge, eye size, and temple length.
- Guided Veterans in selecting frames and recommending lenses to enhance vision comfort and style.
- Adjusted and repaired eyewear for PDS Optical customers, ensuring optimal fit and functionality.
- Instructed patients on lens coatings, care practices, and wear instructions to promote proper eyewear maintenance.
- Verified accuracy of all orders before releasing them to customers.
- Managed patient records digitally to ensure efficient retrieval and compliance with health regulations. using electronic health record software.
- Ensured display cases were well-maintained to attract customers and promote sales. and organized frame inventory.
Licensed Dispensing Optician
CVS Optical
Scarsdale, NY
11.2018 - 07.2021
- Scheduled appointments, verified insurance coverage, maintained patient records, and assisted with preliminary testing to ensure a smooth patient experience.
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
- Inspected finished eyeglasses to conform to the company's quality check process and verified proper fit to customer satisfaction.
- Inspected finished eyeglasses for quality compliance and ensured proper fit to enhance customer satisfaction.
Licensed Dispensing Optician
Omni Vision Eye Care
Somers, NY
06.2017 - 11.2018
- Telephoned appointment-holders on the day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Coordinated office bookkeeping and reporting, communicated with customers and vendors, and maintained office equipment for smooth operations.
- Assisted clients in selecting frames tailored to individual needs, enhancing facial styles and ensuring compatibility with eye measurements and optical prescriptions.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Licensed Dispensing Optician
Raymond Opticians
Jefferson Valley, NY
11.2016 - 06.2017
- Advised clients on optimal lenses, coatings, and frames tailored to their specific needs for enhanced visual comfort.
- Repaired and adjusted frames to ensure proper fit and comfort for customers.
- Collected patient insurance information, processed corrective lenses orders, and managed patient check-in and check-out for streamlined appointment flow.
Licensed Dispensing Optician
Ross Optical
Brewster, NY
09.2015 - 09.2016
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and the entire store and processed defective, spoiled and cannibalized frames.
- Guided clients through frame selection and lens options, enhancing customer satisfaction and informed decision-making.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Inspected finished lenses for adherence to specifications and quality standards, ensuring alignment with customer needs.
Licensed Dispensing Optician
Pearle Vision
Yonkers, NY
06.1987 - 09.2015
- Trained and mentored two new eyewear specialists, enhancing team knowledge of current technologies.
- Investigated and resolved customer complaints, ensuring proper adjustments and repairs to eyewear for customer satisfaction.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Instructed customers on adapting to glasses and provided guidance on proper wear and care for optimal usage.
- Trained and mentored two new eyewear specialists and continued education to keep up with current technologies.
Education
High School Diploma -
Roosevelt High School
Yonkers, NYSome College (No Degree) - Journalism
Westchester Community College
Valhalla, NYSkills
- Quality control
- Frame fitting
- Managing inventory
- Coordination
- Troubleshooting
- Organizational skills
- Leadership
- Reliable and trustworthy
- Work ethic
Certification
Licensed Ophthalmic Dispenser NYS - 1994
ABO Certification 1994
Timeline
Licensed Dispensing Optician
PDS Optical
07.2021 - Current
Licensed Dispensing Optician
CVS Optical
11.2018 - 07.2021
Licensed Dispensing Optician
Omni Vision Eye Care
06.2017 - 11.2018
Licensed Dispensing Optician
Raymond Opticians
11.2016 - 06.2017
Licensed Dispensing Optician
Ross Optical
09.2015 - 09.2016
Licensed Dispensing Optician
Pearle Vision
06.1987 - 09.2015
High School Diploma -
Roosevelt High School
Some College (No Degree) - Journalism
Westchester Community College