Corey Geames
Knoxville,TN
Summary
I'm a qualified professional bringing over a decade of healthcare experience and passion for customer service. I'm proficient in reviewing prescriptions, promoting corrective lenses and recommendations based off of the patients specific needs. I also excel at troubleshooting eyeglass related issues through repairs, which saves money for the company rather than quickly submitting a remake order when it is not necessary. I'm excellent with excel spreadsheets that track markdowns, inventory, and associate performance to provide accountability. I build strong relationships, satisfy needs and handles high-volume workloads in fast-paced environments. I'm educated, qualified, and ready to build a positive reputation for a new opportune company that I can build a long term career with.
Overview
10
10
years of professional experience
Work History
Licensed Dispensing Optician
Walmart
Knoxville, TN
09.2022 - 06.2024
- My manager was on medical leave and I took over her responsibilities while maintaning company standards as it applied to the responsibility of patient care.
- Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
- Monitored budgeting activities within the vision center to maintain fiscal responsibility.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Collaborated with vendors on purchasing equipment and supplies necessary for efficient functioning of the vision center.
- Developed marketing campaigns to increase patient volume and revenue growth.
- Analyzed optical data and generated reports for management review.
- Created an online presence for the vision center by developing social media accounts, website content, and email campaigns.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
Dual Certified Optician
Walmart
Knoxville, TN
05.2022 - 09.2022
- Assisted customers in selecting frames that complemented their facial features and lifestyle.
- Demonstrated exceptional problem solving skills when dealing with difficult customer inquiries or complaints.
- Educated customers about different types of lenses available and recommended appropriate options.
- Maintained cleanliness standards within store environment through regular dusting, vacuuming, mopping floors.
- Promoted additional products such as sunglasses or protective eyewear based on individual needs.
- Counseled clients regarding insurance coverage options for eye care products and services.
- Adjusted frames for a comfortable fit by bending metal arms or temples as needed.
Optician Single Certified
Walmart
Knoxville, TN
01.2022 - 05.2022
- Repaired broken frames using specialty tools and equipment.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Greeted patients warmly upon arrival at office or store location.
- Organized inventory according to product type and manufacturer specifications.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Calculated measurements for eyewear using optical measuring devices.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Submitted patient insurance forms and managed simple bookkeeping.
Optometry Receptionist+Student+CPhT
Walmart
Knoxville, Tennessee
01.2021 - 05.2022
- Collected payments from patients for services rendered.
- Greeted patients and provided friendly customer service.
- Managed incoming and outgoing mail related to the practice.
- Performed data entry of patient information into electronic health record systems.
- Coordinated with outside vendors when necessary.
- Handled all billing inquiries from both patients and insurance companies in an efficient manner.
- Processed referrals, authorizations, pre-authorizations and prior approvals as required by insurance companies.
- Checked in patients upon arrival and updated their medical records accordingly.
- Prepared detailed reports on patient visits for office use or submission to third parties as required.
- Answered incoming calls, responded to inquiries, and directed calls appropriately.
- Resolved any customer complaints promptly and professionally.
- Ordered contact lenses and other supplies as needed.
- Verified patient eligibility and benefits through online portals or by phone.
- Ensured compliance with HIPAA regulations regarding the handling of confidential patient information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Certified Pharmacy Technician (CPhT)
Walmart
Knoxville, Tennessee
11.2014 - 06.2021
- Assisted in training pharmacy technicians on prescription processing, inventory management and customer service skills.
- Participated in continuing education programs related to pharmacy practice and industry trends.
- Supervised pharmacy technicians and interns.
- Ensured compliance with state and federal laws governing the practice of pharmacy technicians in an infusion setting.
- Supervised pharmacy technicians responsible for preparing medications for administration.
- Collaborated with other technicians to complete complex repairs quickly.
- Supervised a team of skilled technicians in the performance of their duties.
- Assisted with training new Certified Medication Technicians on medication administration processes.
- Answered customer inquiries regarding medications, health conditions, dosages and other general questions about the pharmacy services offered.
- Communicated regularly with pharmacy technicians regarding inventory levels, prescription refills.
- Ensured that all pharmacy personnel are properly licensed and certified.
- Trained new technicians on pharmacy operations procedures.
- Provided guidance and support to pharmacy technicians in the performance of their duties.
- Assisted in training pharmacy technicians on proper procedures for handling medications safely.
Education
Associate of Applied Science - Vision Care Technology (Opticianry)
Roane State Community College
Harriman, TN05-2022
Skills
- Effective Communication
- Managing inventory
- Quality Control
- Adaptability
- Interpersonal Communication
- Problem-solving aptitude
- Time Management
- Analytical Skills
- Professionalism
- Relationship Building
Timeline
Licensed Dispensing Optician
Walmart
09.2022 - 06.2024
Dual Certified Optician
Walmart
05.2022 - 09.2022
Optician Single Certified
Walmart
01.2022 - 05.2022
Optometry Receptionist+Student+CPhT
Walmart
01.2021 - 05.2022
Certified Pharmacy Technician (CPhT)
Walmart
11.2014 - 06.2021
Associate of Applied Science - Vision Care Technology (Opticianry)
Roane State Community College
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